Manager-Ocean Air operations(freight forwarding)

Role Purpose

Lead and oversee end-to-end Air and Ocean Freight Operations, ensuring service

excellence, regulatory compliance, operational efficiency, and profitability. As a

senior leader at the Bangalore location, the role holds additional responsibility for

administration, compliance governance, and ISO management, supporting the

organisation with oversight, guidance, and decision-making.

Key Responsibilities

1. Operations Leadership

• Oversee end-to-end Air & Ocean operations (imports, exports, documentation,

customs clearance, and trade compliance).

• Ensure operational execution meets customer SLAs, quality standards, and

regulatory requirements.

• Drive consistency, scalability, and service excellence across all operational

touchpoints.

2. Team Management & Leadership

• Lead, coach, and develop Air & Ocean Operations teams.

• Drive succession planning, mentoring, and leadership readiness within the

function.

• Promote a culture of accountability, operational discipline, and continuous

improvement.

3. Freehand Business Generation

• Generate local freehand business to increase branch revenue and margin

contribution.

• Partner closely with Sales and Key Account teams to support customer

acquisition and retention.

4. Customer & Carrier Relationship Management

• Build and maintain strong relationships with key customers, carriers,

vendors, and service partners.

• Handle customer and operational escalations effectively, ensuring sustained

customer satisfaction.

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5. Financial & P&L Management

• Own and monitor P&L performance, cost efficiency, productivity, and

revenue growth.

• Identify and execute cost optimisation and process efficiency initiatives to

improve margins.

6. Process Excellence, Digitalisation & Compliance

• Drive process improvements, digitisation, and automation initiatives across

operations.

• Ensure full compliance with international trade laws, customs regulations,

carrier requirements, and internal policies.

• Act as a senior escalation point for audits, compliance reviews, and risk

mitigation.

7. Admin & Compliance Oversight (Senior Responsibility)

• Provide oversight and leadership support for Bangalore branch

administrative and compliance activities.

• Guide teams with the help of HR on statutory, regulatory, and internal

compliance matters, for Bangalore location

• Support HR with internal and external audits, governance requirements, and

critical administrative decision-making.

• Assist HR with exception handling, risk control, and compliance governance.

8. ISO Management System Point of Contact (Bangalore)

• Act as the ISO POC for the Bangalore location.

• Ensure ongoing adherence to applicable ISO standards (e.g., ISO 9001 /

14001 / 45001, as applicable).

• Drive closure of audit observations, actions, and continuous improvement

initiatives.

9. Strategic Contribution

• Support overall business growth strategy in collaboration with Sales and Key

Accounts.

• Represent the business in regional and global leadership forums,

contributing to best practices, alignment, and standardisation initiatives.