Manager-O&M ( Passive Infrastructure)

Key Responsibilities

• Team Leadership & Field Operations Management: Lead, supervise and mentor a distributed team of Technicians/Field Engineers across ILA/ROADM sites; plan manpower deployment, shift rosters, and 24x7 on-call/emergency coverage; drive performance reviews, skill development and succession planning.
• Power Systems Governance: Own the operational health of SMPS/Power Plant systems and AC & DC distribution panels across the region; set standards for load management, redundancy planning, and alarm/voltage monitoring; drive root-cause analysis for recurring power issues.
• Battery Bank Strategy: Oversee Lithium-ion battery bank health, backup testing and replacement planning across all sites; ensure SLA-defined backup (4 hrs) is consistently met; drive battery lifecycle and capacity-upgrade planning with OEMs.
• DG & AMF Fleet Management: Ensure reliable operation of the regional DG fleet and AMF panels, including auto-start performance, load testing cadence, and preventive servicing; review DG run-hour, fuel-consumption and maintenance logs for anomalies; approve major repair and replacement decisions.
• Diesel & Fuel Governance: Own fuel budgeting, consumption benchmarking and pilferage-control measures across sites; audit fuel logs and vendor billing; implement digital fuel-monitoring where applicable.
• Preventive & Corrective Maintenance Strategy: Define and continuously improve the regional PM/CM framework, checklists and schedules for power plants, DG sets, battery banks and electrical panels; monitor CM response and SLA-restoration timelines; drive breakdown trend analysis to reduce repeat failures.
• Vendor & OEM Management: Manage OEM and third-party vendor relationships for equipment maintenance, AMC renewals and spares availability; evaluate vendor performance against SLAs; negotiate commercial terms in coordination with procurement.
• Budget & Cost Control: Own the regional O&M budget covering diesel, spares, AMC and manpower costs; identify cost-optimization opportunities without compromising uptime or safety; report budget variance to leadership.
• Site Infrastructure & HSE Compliance: Ensure shelters, earthing, cabling, lighting, ventilation and site hygiene meet standards across the region; enforce electrical safety and HSE protocols; lead incident investigations and corrective action closure.
• Escalation Management & Stakeholder Coordination: Act as the primary escalation point for critical outages; coordinate closely with NOC, OEMs and cross-functional teams during major incidents; represent the region in internal reviews and customer/stakeholder discussions.
• Documentation, Reporting & MIS: Own regional MIS covering site uptime, SLA compliance, fault resolution, battery/DG performance and diesel consumption; present periodic performance reviews to senior leadership; ensure audit-readiness of all PM/CM/compliance records.
• Continuous Improvement: Drive initiatives for automation/remote monitoring adoption, energy efficiency, and process standardization across sites; benchmark regional performance against best-in-class O&M practices.

Required Skills & Competencies

• Strong technical grounding in SMPS/Power Plant systems, Li-ion battery banks, Air Conditioners, Diesel Generators & AMF panels, gained through hands-on and/or supervisory experience
• Sound knowledge of electrical systems, safety standards and power backup design principles
• Working understanding of telecom infrastructure (ILA/ROADM sites) and NLD fiber route operations
• Proven ability to manage budgets, vendor contracts and AMC negotiations
• Data-driven approach to MIS, reporting and performance dashboards (proficiency in MS Excel/PowerPoint; exposure to remote monitoring/NMS tools preferred)

Leadership & Soft Skills

• Demonstrated people-management experience team building, coaching, performance management
• Strong decision-making and root-cause problem-solving under pressure
• Excellent stakeholder management and cross-functional coordination skills
• Ability to drive accountability across a geographically distributed, field-based team
• Composure and sound judgement while managing emergencies and 24x7 escalations

Educational Qualification

B.E./B.Tech in Electrical/Electronics/Power Systems Engineering (preferred); or Diploma/ITI in a relevant discipline with substantial equivalent field and supervisory experience.

Experience

• 8–12 years of overall experience in passive infrastructure O&M for ILA/ROADM or similar unmanned telecom sites, including at least 3–4 years in a team-leadership/supervisory capacity
• Demonstrated exposure to managing multi-site operations, vendor/OEM coordination and budget ownership