Manager - Network Operations & Support
Tata Communications · Mumbai · onsite · Posted 36d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Broad outline of the Role
Minimum Qualifications Experience
Other Knowledge Skills
Key Responsibilities
- Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Minimum Qualifications Experience
- Graduation with 6-12 years of relevant experience
- Fortinet(Mandatory)/Viptela( Mandatory)/Versa (Optional) SDWAN Technology at L3 Level for BFSI projects
- Should Understand Hardening andcompliance requirements as per Bank Security Team /RBI General Guidelines.
- Should have knowledge on Fortinet devices management on CLImode.
Other Knowledge Skills
- Troubleshooting experience of network, equipment and service level faults
- Ability to write and present a comprehensive vulnerability assessment report.
- Understanding of SDWAN domain and related technologies
- Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
Key Responsibilities
- Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
- Manage new enhancements or issue resolution.
- Proactive or Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
- Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
- Identify day to day manual activities, repeat tasks and leading the effort to automate them.
- Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
- Track and monitor the environment performance to ensure minimal interruption to network transmission and or or network switches.
- Manage network equipment maintenance and security operations for all sites.
- Maintain day to day O and M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
- Performing repair and maintenance and restoring service for optimal customer satisfaction
- The role may be an individual contributor or may lead a small team.
Sourced from naukri
Skills
customer satisfactionIncident ManagementIOTFault ManagementProblem managementequipment maintenanceFortinetbfsiChange ManagementCustomer Handlingcloudmanual testingoperationsmaintenancecomplianceNetwork Operations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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