Manager - Network Operations & Support
Tata Communications · Pune · onsite · Posted 50d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
DDI L3 Engineer.
Responsibilities - Serves as primary support lead of DDI operations by managing customer devices and end-to-end services.
- Responsible for maintaining the committed customer SLAs network uptime.
- Provide Level-3 technical support for all migration activities and queries from L2 engineers.
- Need to take end-to-end ownership of DDI related issues/queries and provide resolutions.
- Manage the performance of the overall DDI network and its elements and fixes issues.
- Performs migration activities.
- Recommends systems improvements to overall network to maintenance impacts.
- Performs preventative and routine maintenance activities.
- Maintains network performance by performing network analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Work with vendors and internal support teams to update, maintain, and patch all network infrastructure.
- Create and maintain design documents
- Implement DDI deployments and upgrades/migrations
- Test all new releases within the account and ensure that all EWOs and Test Cases are complete
- Define and maintain infrastructure configurations
- Work with account teams and/or clients to determine how to apply new DDI service offerings to meet business needs and requirements
- Ensure data integrity of production, backup, and DRA Enterprise database
- Review and perform basic trending analyses under this area of responsibility.
- Responsible for any incidents and all root cause and corrective action for the account
- Peer review architecture and engineering documents
- Provide 24-hour on-call support for TCP/IP, DNS, and DHCP issue escalations.
- Strong fundamental and in-depth hands-on experience with DHCP and Enterprise alliances like Infoblox and Bind
- Providing basic advanced DNS administrative services utilizing the Infoblox GUI etc. Very good working knowledge on IP segmenting of subnets. IPV4/IPV6 structure.
- Good understanding of Infoblox, Grid Master, Grid Members deployment and maintenance
- Overseeing resource records in domains covering a records, CNAMES, and alias of DNS names and URLs.
- Enacting object policies and profiles.
- Managing servers, networks, subnets, and objectsDNS/DHCP pushes as well as Stop/Clean/Start.
- Use of basic Cisco network engineer skills for accessing switches and routers.
- Network trouble shooting tasks and incident management stemming from project implementations.
- Managing NTP servers Chronos.
- Working with other IT staff and vendor representatives on projects, installations, moves, changes, troubleshooting, documentation and servicing.
- Understand customer requirement design a solution then implement the same.
- Good knowledge of all LAN switching technologies eg Spanning Tree, VLAN management and VTP concepts etc.
- Working knowledge of firewalls.
- Experience on configuring of Infoblox appliances for DNS and DHCP services
- Good to have relevant LAN/WAN certifications
Engineering Graduate
Special Condition Candidate should be open to work in flexible shifts.
Sourced from naukri
Skills
Incident ManagementPerformance TuningDNSfirewallsnetwork engineerCall SupportRoutersNetwork analysisdeploymentInfobloxbindNetwork InfrastructureArchitectureoperationsmaintenanceCiscoNetwork Operations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
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