Manager MIS & Project Controls | Infrastructure & Expansion

Manager – MIS & Project Controls

Department: Infrastructure & Expansion

Position: Manager – MIS & Project Controls

No. of Positions: 1

Work Arrangement: Head Office / Hybrid with project and department coordination

Experience: 7–11 Years

Role Overview

The Manager – MIS & Project Controls will be responsible for maintaining accurate and reliable project, facility, occupancy, cost, and performance data across the Infrastructure & Expansion function.

The role will consolidate information from different departments, maintain dashboards and master data, track project progress, control documents and expiry dates, and provide clear, evidence-based reports to management for timely decision-making.

Key Responsibilities

1. Occupancy & Cost Data Management

• Consolidate centre-wise monthly data for:
• Rent
• CAM charges
• Maintenance
• Diesel and generator expenses
• Electricity and water
• Annual Maintenance Contracts (AMC)
• Other facility-related costs
• Maintain carpet-area data and calculate relevant cost metrics.
• Reconcile information with Finance and Operations before reporting.

2. Facility Master Management

• Maintain the central master database of:
• Existing facilities
• Franchise units
• Upcoming projects
• Projects under development
• Maintain location, facility format, responsible owners, commercial details, technical information, and compliance records.
• Ensure the master database remains updated and accurate.

3. Project Controls & Tracking

• Track all live projects against approved:
• Budgets
• Timelines
• Milestones
• Project schedules
• Prepare and circulate a weekly project dashboard.
• Highlight delays, deviations, forecast completion dates, pending decisions, and action owners.
• Escalate critical delays and risks to management.

4. Data Validation & Accuracy

• Ensure every major reported figure or project status is supported by relevant source records.
• Identify incomplete, inconsistent, or unverified information.
• Follow up with responsible departments for corrections.
• Clearly differentiate between verified information and pending/unconfirmed data.

5. Document & Expiry Control

• Maintain a central repository of:
• Property documents
• Contractor agreements
• Drawings
• Approvals
• Licences
• Guarantees
• Other project-related documents
• Track renewal dates, guarantee periods, and Defect Liability Periods (DLP).
• Provide advance alerts for upcoming expiries and renewals.

6. Project Camera & Site Visibility

• Coordinate with IT and site teams for project-camera installation and availability.
• Monitor feed access and recording arrangements.
• Escalate camera outages or missing site evidence to the responsible team.
• Ensure management has adequate visibility of project progress.

7. Cross-Functional Coordination

• Coordinate reporting inputs from:
• Operations
• Finance
• Legal
• Procurement
• HR
• IT
• Biomedical
• Projects
• Real Estate
• Maintain dependency and action trackers.
• Follow up on delayed inputs and escalate pending actions with proper evidence.

8. Performance & Management Reporting

• Maintain contractor performance scorecards covering:
• Schedule adherence
• Quality
• Safety
• Defect closure
• Commercial performance
• Prepare centre-wise occupancy reports.
• Track metrics such as rent per square foot and cost-to-revenue ratio, wherever verified data is available.
• Present clear and decision-oriented reports to management.

Candidate Profile

• Educational Qualification
• Graduate in Engineering, Commerce, Business Administration, or a related field.
• MBA or equivalent postgraduate qualification will be preferred.

• Relevant Experience
• 7–11 years of experience in:
• MIS
• Project Controls
• Project Planning
• Business Analysis
• Management Reporting
• Experience supporting capital projects, infrastructure, construction, healthcare, retail, or multi-location expansion will be preferred.

• Essential Skills
• Advanced Excel
• MIS and dashboard preparation
• Project tracking and reporting
• Data validation and reconciliation
• Document management
• Strong analytical skills
• Cross-functional coordination
• Excellent follow-up and escalation skills
• Ability to work with large datasets
• Strong attention to detail

Preferred: Working knowledge of Power BI or any equivalent dashboard/reporting tool.

Key Performance Indicators (KPIs)

• Accuracy and completeness of the facility master and occupancy database.
• Timely release of weekly project reports.
• Accuracy and traceability of reported project status.
• Early identification of project delays, cost deviations, and expiry risks.
• Timely closure/follow-up of cross-functional actions.
• Accuracy of occupancy and cost reporting.
• Reliability of project and site evidence.
• Timely maintenance of document and expiry registers.

Initial Priorities After Joining

• First 30 Days
• Start centre-wise data collection.
• Establish the source-data register.
• Prepare and update the facility master.
• Create a central action tracker.

• By 60 Days
• Establish the occupancy and cost dashboard.
• Create project baselines and tracking formats.
• Establish central document and expiry registers.
• Standardise weekly project reporting.

• By 90 Days
• Implement monthly facility reporting.
• Establish reliable exception and expiry alerts.
• Start regular contractor-performance reviews.
• Improve management reporting and project visibility.

• Key Working Relationships
• Executive – Coordination
• Real Estate
• Projects
• Design & Standards
• Operations
• Finance
• Legal
• Procurement
• HR
• IT
• Biomedical

This role is responsible for data consolidation, reporting, tracking, document control, and cross-functional follow-up.

Source departments will remain responsible for the accuracy of their respective records, statutory actions, payments, approvals, and operational decisions.

Salary will be determined by HR based on the candidate's relevant experience, expertise, and suitability, in line with company policy.