{"@context":"https://schema.org","@type":"JobPosting","title":"Manager - MFI Service & Operations","description":"
Job Purpose
This position is open with Bajaj Finance ltd.

Duties and Responsibilities

Own and deliver automated Business Compliance reporting & dashboards for MFI and Gold businesses with high accuracy and timeliness

Build and optimize SQL-based data pipelines and logic to support scalable analytics and reporting needs

Design and implement Regulatory and Non-Regulatory KPI frameworks, enabling standardized performance and compliance tracking

Drive end-to-end automation of calling workflows, including trigger-based case identification, prioritization, allocation, and disposition tracking

Develop AI-driven monitoring solutions for real-time KPI tracking and proactive risk identification

Create and enhance SFDC dashboards and reports to enable actionable insights for business stakeholders

Collaborate with cross-functional teams to translate business requirements into data and automation solutions

Continuously improve data quality, process efficiency, and automation coverage across compliance analytics

Required Qualifications and Experience

Strong SQL and data analytics expertise

Exposure to automation, dashboards (Power BI/Tableau/SFDC), and analytics tools

Problem-solving mindset with high ownership and execution focus

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