Manager - Learning & Development Operations/Sales Execution

There is an immediate opening for Manager - Learning & Development Operations and Sales Execution

Location: Gurgaon/Mumbai | Immediate opening

We're looking for a hands-on manager to lead the operational execution of learning and development programs while supporting sales teams in delivering a strong client experience. This role combines program management, client coordination, and sales execution: turning client needs into well-run learning solutions and ensuring every engagement is delivered smoothly from proposal to closeout.

Key responsibilities

- Coordinate with sales teams to understand client requirements, prepare program plans, proposals, presentations, and delivery inputs.

- Support the sales cycle by coordinating solution design, facilitator availability, timelines, budgets, and client follow-ups.

- Manage end-to-end delivery of leadership development, coaching, training, and employee development programs.

- Own program calendars, resource allocation, facilitator and coach coordination, participant communication, logistics, documentation, and budgets.

- Serve as the day-to-day point of contact for clients, facilitators, coaches, participants, and internal teams.

- Ensure smooth onboarding and a consistent client and learner experience across engagements.

- Maintain delivery trackers, dashboards, reports, and documentation; monitor timelines, budgets, participation, feedback, and service quality.

- Identify delivery risks and resolve execution issues quickly, keeping clients and internal stakeholders informed.

- Gather client and learner feedback, evaluate program effectiveness, and recommend improvements to program design and delivery.

- Support account growth by identifying client needs, coordinating follow-on offerings, and helping sales teams pursue renewals and expanded engagements.

- Improve L&D operating processes to make delivery more consistent, efficient, and scalable.

Qualifications and skills

- Postgraduate degree in Human Resources, Psychology, Business Management, Operations, or a related field.

- 8-12 years of experience in L&D operations, program management, training delivery, customer success, or client relationship management.

- Experience coordinating corporate learning, leadership development, coaching, or talent development programs.

- Strong understanding of the sales process and experience supporting client proposals, solution coordination, and account follow-up.

- Excellent planning, communication, presentation, and stakeholder management skills.

- Strong operational discipline, with experience managing trackers, reporting, budgets, timelines, and service quality.

- Highly organized, detail-oriented, and comfortable managing multiple client programs at once.

- Hands-on and accountable, with the ability to take work from planning through execution and closeout. Contact: [phone removed]