Manager - Learning/Delivery & Operations

Job Description:

We are looking for a Manager - Learning, Delivery & Operations to lead the end-to-end design, execution, and delivery of our leadership development, coaching, mentoring, and capability-building solutions. This role will be responsible for translating client needs into impactful learning journeys while ensuring seamless execution, operational excellence, and exceptional client experience.

The ideal candidate will combine expertise in Learning & Development with strong program management and operational capabilities to deliver high-quality solutions across our AI-enabled coaching and mentoring platform. The role will work closely with Sales, Customer Success, Product, Technology, Coaches, and Clients to ensure successful implementation of programs across India, the Middle East, Asia, Europe, and the UK.

Key Outcomes Expected:

- Design and execute leadership development, coaching, mentoring, wellness, and capability-building solutions for enterprise clients.

- Lead the end-to-end delivery lifecyclefrom client discovery and solution design to implementation, measurement, and continuous improvement.

- Ensure flawless execution of all client engagements with high levels of quality, timeliness, and customer satisfaction.

- Build standardized delivery processes, operational frameworks, and governance mechanisms to enable scale.

- Oversee onboarding, deployment, scheduling, and engagement of coaches, mentors, facilitators, and participants.

- Collaborate with Product and Technology teams to enhance digital learning and coaching experiences on the platform.

- Develop delivery dashboards and operational MIS to monitor project health, utilization, client feedback, and business outcomes.

- Continuously improve delivery efficiency through automation, technology adoption, and process optimization.

- Build and mentor a high-performing delivery and operations team.

What Will Bring You to the Table?:

- 7-9 years of experience in Learning & Development, Leadership Development, Program Management, Consulting, or Operations.

- Proven experience in designing and delivering enterprise learning, coaching, leadership development, or talent development initiatives.

- Strong project and program management skills with the ability to manage multiple large-scale client engagements simultaneously.

- Experience managing cross-functional teams, external facilitators, coaches, and stakeholders.

- Excellent client management, communication, presentation, and relationship-building skills.

- Strong analytical mindset with experience using dashboards, reporting tools, and operational metrics.

- Comfortable working with technology-enabled learning platforms and AI-driven solutions.

- A hands-on leader who thrives in a fast-paced, entrepreneurial environment and enjoys building scalable processes.

Key Responsibilities:

Learning Solutions & Consulting:

- Partner with enterprise clients to understand business challenges and capability gaps.

- Design customized leadership, coaching, mentoring, wellness, and behavioural development solutions.

- Develop learning journeys, competency frameworks, assessment approaches, and success metrics.

- Curate and enhance learning content, toolkits, facilitator guides, and digital assets.

Program Execution & Delivery:

- Own the end-to-end execution of all client engagements from kickoff to closure.

- Develop project plans, delivery timelines, governance structures, and communication plans.

- Coordinate with coaches, mentors, facilitators, clients, and internal teams to ensure timely execution.

- Monitor delivery milestones, participant engagement, learning outcomes, and overall project health.

- Resolve operational challenges proactively while maintaining delivery excellence.

Operations & Delivery Excellence:

- Establish and continuously improve delivery SOPs, quality standards, and operational processes.

- Drive resource planning, coach allocation, facilitator scheduling, and capacity management.

- Monitor SLAs, utilization, delivery quality, and operational efficiency.

- Implement dashboards and reporting mechanisms for leadership and client reviews.

- Identify opportunities to automate processes and improve productivity through technology.

Stakeholder & Team Management:

- Build trusted relationships with enterprise clients and act as the primary delivery partner.

- Collaborate closely with Sales, Customer Success, Product, Technology, and Marketing teams.

- Recruit, mentor, and develop the Learning & Delivery team.

- Foster a culture of ownership, collaboration, innovation, and continuous improvement.

Contact: [phone removed]