Manager - Lead Management - Alternate Channel - Call Centre

• Manage and lead the alternate channel call centre team to achieve business objectives.


• Develop and implement effective lead management strategies to drive sales growth.


• Collaborate with cross-functional teams to ensure seamless operations and customer satisfaction.


• Analyze market trends and competitor activity to identify opportunities for improvement.


• Provide coaching and training to team members to enhance their skills and performance.


• Monitor and report on key performance indicators to measure team success.

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