Manager - L&D Content Development

Role Details:

Designation: Manager

Function: Human Resources | Department: L&D

Reports to: Director Talent Engagement and Development

Location: Mumbai (Lower Parel)

Span: Central L&D

Experience: 8-10 years

Role Overview:

The Manager - Content Development designs and builds the learning content used across BDO India. The role turns learning needs into structured, usable content for leadership, behavioural and AI programmes, spanning e-learning, workshop material, learning resources and assessments. It owns the content design standard every Service Line Academy follows and helps academy experts turn what they know into well designed learning.

Key accountabilities:

Instructional design:

• Turn a learning need into clear objectives, a design and a storyboard, using an established approach such as ADDIE or SAM, and Bloom's Taxonomy to pitch each objective at the right level.
• Design blended learning journeys for the leadership tracks alongside the Leadership and Behavioural Trainers.
• Work with subject matter experts, business leads and HR to draw out raw knowledge and break it into simple, bite sized learning components.

Content production:

• Build e-learning content: interactive modules, microlearning, video and job aids for self-paced learning.
• Build workshop content: instructor led decks, facilitator guides, playbooks, participant workbooks and activity material for classroom and virtual sessions.
• Build supporting learning resources: flyers, learning snippets, ready reckoners and post programme reinforcer material that keep learning alive after the session.
• Package content for the learning platform in SCORM and test it before release.

Assessments and feedback:

• Design polls, surveys, pulse checks and feedback forms that capture learner response and inform the next round of content.
• Write knowledge checks, scenario-based simulations and practical assessments that measure whether learning has actually landed and maintain the question banks.

Design standard and academy support:

• Own the organisation's content design standard and templates and review academy content against them on request.
• Coach academy subject matter experts on how to structure and design what they teach.
• Build the materials for the Internal Facilitation Certificate alongside the trainers.

Content governance:

• Keep the central content library organised, with version control and a refresh date on every item.
• Make sure content built by vendors is owned by BDO India, and that content is accessible to every learner.

Experience and qualifications:

• 8-10 years in instructional design or learning content development, with at least 3 years running projects end to end.
• Corporate or professional services experience preferred.
• Hands on skill with authoring tools such as Articulate 360 (Storyline and Rise) or Adobe Captivate, video tools such as Camtasia or Vyond, and design tools such as Canva or the Adobe suite.
• Practical experience using AI Productivity Tools and Multimedia for text, video and voice is preferable.
• Working knowledge of SCORM and how content behaves on a learning platform.
• Graduate or postgraduate degree. An instructional design certification is an advantage.