MUMBAI · FULLTIME
Manager - L&D - Behavioral Training
Hexaware Technologies
Mumbai · onsite · Posted 6d ago
Sourced from
Undisclosed14–15 yrsfulltimeMumbai
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Section · 01
About this role
Role Responsible for overall end to end training requirements for the verticals/projects assigned. Client and internal stakeholder connect coordination and front ending. Reviewing existing training materials, designing KRAs for the team, developing and facilitating team motivational activities, coordinating training activities, developing cross-training materials and SOPs, preparing relevant training reports and dashboards for internal stakeholder and client business reviews and developing managers/Sr managers in job requirements as assigned. Reports into Head of Training
Job Responsibilities
(Must have)
- Review existing process training materials by gap analysis
- Design KRAs for the entire team
- Facilitate motivational activities as needed for the team members
- Coordinate training activities with Hexaware and client stakeholders
- Develop cross-training materials and SOPs for the project/s assigned
- Effectively manage ramp requirements at the projects
- Prepare relevant training reports and dashboards
- Develop Managers/Sr Managers for on-the-job requirements
- Lead client and stakeholder conversations in business reviews as set by the project
- Participate in RFQs/RFPs responses, sales pitches and discussions
- Coordinate and complete TTT sessions for new/potential trainers
- Ability to manage teams/geos as allotted and work in a rotational shift environment is required.
- Span of control - up to 1200-1400 FTE s
Job Responsibilities
(Desired)
- Good communication and managerial skills to lead stakeholder and client communications
- Preparation and review of decks for MBRs, WBRs, QBRs with client and internal stakeholders as applicable
- Understanding of process and department PnL and its allied requirements.
Criteria
(Must have)
- 14-15 years of overall process training experience in a BPO environment in the voice and non-voice set ups.
- Ability to design KRAs strategically as per process and department requirements.
- Experience with client and stakeholder coordination and leading business reviews as applicable for the projects/vertical assigned
Criteria
(Desired)
- Experience in communication training requirements
- Familiarity with RFQs/RFPs/sales pitches processes and responses
Shifts timings General unless specified by the process for specific time adherence should be flexible. Week Off Sat-Sun unless specified by the process for specific week off adherence Transport NA Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
gap analysisCommunication TrainingBehavioral TrainingSalesbpoProcess Training
Section · Company
About Hexaware Technologies
Hexaware Technologies
IT Services & Consulting
23.9k+
employees
1990
36 years old
Navi Mumbai, Maharashtra
India
About
Hexaware is a global technology and business process services company. Our 32,000+ Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology.
Industries
IT Services & ConsultingBPO/KPO
Employee ratings
7,685 reviews
3.4/ 5
Culture
3.3
Career growth
2.8
Work-life
3.4
Employees rate it well for
Salary979Senior Management786Work Life Balance655Work Culture627Work Environment541
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