Manager Key Accounts Management

Role & responsibilities

• Maintain and develop current business
• Retention, development & deep selling on existing accounts.
• Performance reviews on Monthly basis with customer and virtual team to ensure proper service fulfilment as per agreed contract terms.
• Quickly resolving open issues.
• Monitor and drive continuous improvement to ensure efficiency in process operation.
• VAS Activities-ensuring existing book of business with customer is enhanced through.
• new / additional business.
• Implement operational initiatives which support proactive or exception management.
• Standardization of process across India as per customer SOP/Agreement.
• Regular KPI review, timely renewal of agreements and update of SOP and vendor engagement.
• Customer satisfaction through impeccable execution, delivery should be monitored, should provide regions with the feedback from customer and ensure service gaps addressed and reviewed periodically.
• To liaison with the regional operations teams for adherence of overall operational efficiencies for effective service delivery levels.
• Financials.
• Ensuring regions bill on time and outstanding cleared by due dates - working towards bill discounting, reduction of credit periods if possible to reduce credit cycle, escalations on frequent delayed payments.
• Work with Regional head and customers to have healthy financials by deep selling.
• Maintaining proper records of documents & outstanding statement of every Customer.
• Share weekly/bi-weekly AR details to customer and review booking details.
• Analysis of MIS & TAT reports, monthly billing Reports.
• Review and maintain correct record of payment through discounting programs and shared details to AR team timely.

Preferred candidate profile

• Must have 8-10 years of work experience.
• Process / Operational Excellence
• Supervised and analyzed accounts receivables activity.
• Should be an aggressive go-getter with high energy levels and must have an inherent hunger for sales.
• Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.
• One should possess good communication skills, Analytical, negotiation, behavioral and presentation skills.
• Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.
• Open to travel in short notice.