Manager Key Account Management

Build and maintain long-term relationships with strategic clients while driving account growth, ensuring client satisfaction, and coordinating internal teams to meet delivery expectations.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with key strategic clients.
• Create and implement account plans to ensure client satisfaction and business growth.
• Coordinate with internal teams (sales, operations, delivery) to meet client expectations and timelines.
• Monitor account performance, sales targets, and identify upsell or cross-sell opportunities.
• Address client concerns and ensure timely resolution to maintain high satisfaction levels.
• Provide regular updates and reports on account status and growth opportunities.

Required Skills & Competencies:

• Key account management expertise
• Strategic planning and account growth implementation
• Client relationship management
• Sales monitoring and upselling skills
• Coordination and collaboration with internal teams
• Analytical and problem-solving skills