Manager IT

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Team Leadership:

• IT Operations Manager
• IT Support Manager
• IT Security Consultant
• ERP, Application, System, Network & Support Executives
• External Consultants (Development, Data, Security)

Role Purpose:

Key Responsibilities:

1. Strategic IT Leadership & Governance

• Define and lead the enterprise-wide IT strategy aligned to business growth, cost-efficiency, and innovation.
• Champion technology adoption across infrastructure, digital tools, automation, and data science.
• Establish and oversee IT governance frameworks, including SOPs, change control, data privacy, and audit compliance.
• Present IT strategy, risks, and ROI metrics to executive management.

2. Core Infrastructure & Operations

• Oversee infrastructure setup and performance at HO and all plants:
• Desktop/laptop setup SOP
• Network architecture & NAC using Sophos firewall (MAC ID binding)
• Patch management and update SOP
• Backup, restoration, and DR plans
• Ensure business continuity through structured BCP testing and monitoring of endpoint health via centralised tools (e.g., Wazuh, Seqrite).

3. Special Application Development

• Identify internal process gaps and lead the design of custom applications using:
• Power Platform (Power Automate, Power Apps)
• Google Workspace scripting
• Web-based interfaces and low-code tools
• Guide the Application Support Executive and external developers in design, deployment, and post-implementation support.
• Maintain secure SDLC policies, staging/testing environments, and API integrations.

4. Data Analytics & AI Implementation

• Establish an enterprise data framework in collaboration with department heads.
• Oversee implementation of business dashboards (e.g., Power BI, Qlik Sense, Google Data Studio).
• Lead setup of central data repositories and enable data pipelines across ERP, CRM, and external sources.
• Guide AI initiatives in:
• Predictive maintenance for plants
• Sales forecasting
• Inventory optimisation
• AI-enabled chatbots or support systems
• Ensure compliance with data governance, access control, and model explainability.

5. Applications & ERP Oversight

• Ensure stability and support for enterprise systems:
• TCS iON ERP, Zoho CRM, Microsoft 365
• Lead strategic planning for integrations, automations, and user enablement.
• Drive ERP enhancement requests, role access reviews, and change management with business stakeholders.

6. Cybersecurity & Risk Management

• Supervise implementation of cybersecurity policies:
• Endpoint protection
• Data access rules
• USB and network control
• 2FA and VPN enforcement
• Review audit trails, incident reports, firewall logs, and SIEM alerts.
• Engage with the IT Security Consultant for regular threat reviews, vulnerability assessments, and security training rollouts.

7. People Development & Vendor Management

• Manage a cross-functional team across operations, applications, support, and security.
• Conduct periodic reviews and performance evaluations using structured KRAs.
• Plan learning and certification paths in emerging technologies (cloud, automation, AI).
• Lead vendor evaluations, AMC contracts, IT procurement, and SLA governance.

Key Interfaces:

• Executive Leadership
• Functional Heads (Sales, Production, Finance, HR)
• Plant Managers and IT Coordinators
• Application Developers, Data Analysts, AI Experts
• Vendors: TCS, Zoho, Microsoft, Firewall OEMs

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Qualifications and Experience:

Criteria

Requirement

Education

Bachelors / Master’s degree in Computer Science, Engineering, or IT

Experience

8+ years in enterprise IT, with at least 5 years in a strategic leadership role

Specialisation

Strong exposure to ERP, low-code development, AI/ML implementations, cloud platforms

Certifications (Preferred)

PMP, ITIL, CISSP, Microsoft Certified Data Analyst, Azure/Google Cloud Architect, Python/AI Fundamentals, IT Governance

Key Competencies:

• IT Strategy, Budgeting & Cost Optimisation
• Infrastructure & Application Governance
• Cybersecurity & Compliance
• Custom Development Lifecycle Management
• Business Analytics & Data Interpretation
• Cloud & AI Transformation
• Leadership & Team Development
• Multi-location IT Support Scaling

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