Manager IT

Responsibilities/ Duties

1. Following process for daily user deactivations as compliance requirement and reporting to Management on Monthly & Quarterly Basis.

2. Check list/Health check/SOC Reports/Loges data against all business applications.

3. Troubleshooting of basic IT Application issues and Business Understanding.

4. High availability of Mobile Applications for Customer Support, Closely Working with the IS team for VAPT and Data Protection and security Checklist.

5. Maintain applications and co-ordinate with the vendors on monthly and quarterly basis.

6. Incessantly evolve the process to increase the efficiency of the processes.

7. Maintaining the Security checks, related to All business applications and VAPT/Internal Audit/Risk analysis.

8. Initiating All System Related activity like DR/quarterly Security Audit/restoration policy /and internal Audit.

9. Vendor Review on quarterly/Monthly basis/performance analysis and Issues TAT matrix and Closer.

Competencies

1. Maintaing tracker Application Wise and manage Activity based on Support level/, Change Management/User Management, Training Skills, Team Management, Communication Skills

2. Technical Competencies: MIS/Excel Proficient/SQL and Data Extraction