Manager IT Systems

Position Summary

The Manager IT Systems will lead the IT System Administrator team and oversee the architecture, design, implementation, and management of ACA Groups technology systems. The role involves supporting the organization’s IT strategy, improving operational efficiency, ensuring system availability and security, and driving technology improvements aligned with business objectives.

The ideal candidate will demonstrate strong leadership, technical expertise, strategic thinking, and the ability to manage multiple priorities while delivering high-quality results with minimal supervision.

Key Responsibilities

1. Assist in developing and executing ACA’s IT strategy, ensuring alignment with business objectives and long-term goals.
2. Lead, coach, and manage the IT System Administrator team to ensure effective service delivery and performance.
3. Ensure platform availability, performance, and scalability, including the design and testing of disaster recovery and business continuity plans.
4. Monitor IT operations and service delivery metrics, identify improvement opportunities, and implement corrective actions.
5. Design, implement, and maintain IT infrastructure across Microsoft Office 365, Microsoft Azure, and AWS environments in collaboration with technical leads.
6. Research, evaluate, and implement new or replacement systems to support evolving business requirements and technology trends.
7. Develop, document, and enforce standard operating procedures (SOPs) to ensure consistency, compliance, and operational efficiency.
8. Drive the consolidation and retirement of legacy systems to streamline operations and reduce technical debt.
9. Ensure compliance with security policies, regulatory requirements, and industry best practices across IT systems.
10. Collaborate with cross-functional teams to translate business requirements into technical solutions and ensure successful implementation.
11. Manage assigned IT budget activities, including forecasting, cost control, and procurement planning.
12. Maintain vendor relationships, including contract negotiations, performance evaluations, and service-level management.
13. Monitor emerging technologies, particularly in cloud computing, cybersecurity, and artificial intelligence (AI), and evaluate their applicability to ACA’s environment.
14. Lead or contribute to special projects supporting internal operations and client-facing initiatives.

Required Education and Experience

• Bachelor’s degree in a relevant field.
• Six years of experience in related job roles.

Preferred Skills and Competencies

• Strong leadership skills, including the ability to manage, motivate, and develop a team.
• Strategic and analytical thinking, with the ability to solve complex problems.
• Strong project management skills, from initiation through completion.
• Technical expertise in Microsoft Office 365, Microsoft Azure, AWS, and related technologies.
• Ability to translate abstract problems and business requirements into practical technical solutions.
• Proficiency in one or more scripting languages, preferably PowerShell.
• Professional integrity, dependability, flexibility, and adaptability to changing business and client needs.
• Ability to work effectively in a fast-paced, small-team environment.
• Ability to work independently, multitask, and prioritize competing requirements.
• Strong relationship-building skills with colleagues, stakeholders, and clients.
• Proactive approach to learning, professional development, and taking initiative on projects.
• Commitment to high-quality standards and customer service.
• Excellent organizational, analytical, and problem-solving skills with attention to detail.
• Strong written and verbal communication skills.

Compensation and Benefits

ACA Group offers a competitive compensation package and a range of employee benefits, including:

• Medical coverage funded by ACA for employees and their families.
• Maternity, fertility, and wellness programs.
• Personal accident insurance and group term life insurance.
• Employee discount programs and Employee Resource Groups.
• Paid holidays, privilege leave, casual/sick leave, and other applicable leave benefits.