Manager - IT Infrastructure (Night shift)

Key Responsibilities:

1. Onshore & Offshore Coordination: Act as the primary point of contact between onshore stakeholders and offshore teams, ensuring smooth communication, alignment, and timely execution of requirements.
2. Daily Operations Management: Coordinate daily activities, priorities, deliverables, dependencies, timelines, and escalations across multiple technical and operational teams.
3. Team Leadership: Lead and manage IT, Technical Support, Infrastructure, and offshore teams while ensuring effective workload distribution and achievement of delivery objectives.
4. Resource & Performance Management: Plan resource requirements, allocate workloads, monitor team productivity and performance, and coordinate with HR and management for staffing needs.
5. IT Infrastructure Management: Take ownership of the offshore IT infrastructure, including networks, servers, firewalls, endpoints, connectivity, and other technology components.
6. IT Security & Business Continuity: Ensure compliance with IT security standards and support access management, data backup, disaster recovery, business continuity, and related security initiatives.
7. Infrastructure Projects: Plan and coordinate infrastructure upgrades, technology migrations, installations, maintenance activities, and technology refresh projects.
8. Technical Support Operations: Oversee technical support operations and ensure timely resolution of incidents and service requests in accordance with defined SLAs and operational KPIs.
9. IT Processes & Documentation: Establish and maintain IT processes, standards, procedures, configurations, troubleshooting documentation, and operational best practices.
10. Automation & Scripting: Develop or review basic scripts using PowerShell, Python, Bash, or similar technologies to automate repetitive IT and operational tasks.
11. Application & Technical Architecture: Provide technical guidance on application architecture, APIs, databases, integrations, cloud technologies, development frameworks, and high-level technical designs.
12. Cross-Functional Collaboration: Work closely with development, infrastructure, business, HR, management, and external vendors to address technical requirements, risks, dependencies, and operational challenges.
13. Management Reporting: Provide regular management updates on offshore delivery, infrastructure performance, team resources, operational KPIs, risks, technical issues, and project progress.

Required Skills:

• 8 to 15 years of experience in IT, infrastructure, technical operations, software development, or related technology roles.
• Proven experience in managing offshore IT and technical teams and driving day-to-day technology operations.
• Strong experience in onshoreoffshore coordination, stakeholder communication, and managing global teams.
• Good knowledge of networking, firewalls, LAN/WAN, VPN, DNS, DHCP, routing, and connectivity.
• Hands-on experience managing IT infrastructure and technical support operations.
• Ability to independently evaluate technical requirements and make infrastructure decisions for an offshore environment.
• Strong understanding of servers, virtualization, cloud infrastructure, endpoints, backup, monitoring, and IT security.
• Basic scripting and automation knowledge using PowerShell, Python, Bash, or similar technologies.
• Strong understanding of software/application architecture, development lifecycle, and technical design.
• Working knowledge of APIs, databases, system integrations, cloud technologies, and modern application architectures is desirable.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to resolve complex technical issues.
• Excellent communication, leadership, stakeholder management, and team-building skills.
• Ability to work effectively with global and onshore teams across different time zones.
• Strong organizational, project management, prioritization, and decision-making skills.