Manager, IT Delivery

About Vanguard
Founded in 1975, Vanguard is one of the world''s leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globedirectly, through workplace plans, and through financial intermediaries.

Vanguards India Office

Vanguards office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.

Role Summary

Leads and grows a multidisciplinary engineering team spanning Dynamics CRM engineers, integration/API engineers, and a tech lead. Accountable for platform health, delivery outcomes, and technical direction across CRM, integration layers, omnichannel services, and AIenabled capabilities that power Sales Service experiences.

Technical strategy architecture stewardship

Sets technical direction with architects and Tech Leads, defining reference architectures and guardrails across CRM, APIs, identity, eventing, and AI/agent patterns while managing technical debt and modernization.

Delivery, quality operational excellence

Owns engineering quality, CI/CD, release discipline, and production support; drives predictable delivery while maintaining secure, resilient, and observable Sales Service platforms.

People leadership capability uplift

Coaches and develops engineers and Tech Leads, builds highperforming teams, and creates clarity across lowcode CRM, procode integration, and AIenabled engineering disciplines.

Responsibilities

• Strong working knowledge of Dynamics 365 Dataverse runtime (schema, security, plugins, workflows, omnichannel)
• Experience leading APIfirst and eventdriven architectures (REST/GraphQL, Service Bus/Event Grid, Kafkastyle patterns)
• Exposure to AI agent platforms (Copilot Studio, Semantic Kernel, LangChain, RAG patterns, MCP concepts)
• Cloudnative engineering leadership (AWS and/or Azure) across serverless, containers, and integration services
• DevSecOps mindset: SLO/SLA thinking, monitoring, incident response, and securitybydesign
• Experience partnering with external vendors and offshore delivery teams
• Strong stakeholder leadership across business, architecture, security, and platform governance.

Location

This role is based in Hyderabad, Telangana at Vanguards India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you

Vanguard takes the same long-term view of your successat work and in lifewith Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellness
We''re committed to enabling your financial success and provide competitive offers and programs.

Physical wellness
We''re committed to providing benefits that support your physical health and wellness.

Personal wellness
We''re committed to providing resources that help support the full scope of your life.

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.