Manager- Investor Services Cell

Job Purpose

• To handle all India Investor Service Centre functions as per SEBI directives which include, Investor Grievance handling, Conciliation & Arbitration matters handling,
• Handling claims of defaulter Member
• ISC team members conduct Investor Awareness Programme(IAP) as faculty

Key Accountabilities

1. To draft process documents in keeping with the Exchange business objectives as well as Regulatory sanctions in place.

2. To give views in legal issues pertaining to investor grievances and arbitration.

3. To implement and monitor the companys arbitration and investor grievance policies and procedures to assure that there are adequate controls to protect the companys interests and interest of investors.

4. To effectively resolve investor grievance as per the turnaround time prescribed by SEBI

5. To effectively complete Conciliation matter as per the turnaround time prescribed by SEBI

6. To effectively complete Arbitration matters as per the turnaround time prescribed by SEBI.

7. To work with and assist the SEBI in drafting of any processes or governing commodity markets.

8. To Conduct Investor Awareness Programme (IAP) work of entire India though SMARTS and RISA

9. Processes/work relating to defaulter Member.