Manager Internal Audit & Quality Control

Role & responsibilities

Job Description: Manager Internal Audit & Quality Control (IA & QC)

Position: Manager – Internal Audit & Quality Control

Department: Quality Assurance & Internal Audit

Location: Central Office / Campus Operations

Reports To: Director / Executive Management

Job Purpose

The Manager – Internal Audit & Quality Control plans, executes, and oversees multi-departmental audits across all academic, administrative, financial, and operational verticals. This role ensures adherence to institutional Standard Operating Procedures (SOPs), regulatory compliance, educational quality standards, and risk mitigation across all campuses.

Key Roles & Responsibilities

1. Departmental Audits & Process Review

* Conduct systematic physical and operational audits across all functional departments (Academics, Examinations, Admissions, HR/Admin, Accounts, Transport, Hostel, Catering, and Facilities).

* Review lesson plan completion, lab logs, exam security, fee collections, vendor registers, safety compliance, and hygiene standards.

* Assess operational bottlenecks, process gaps, and non-compliance with established institutional SOPs.

2. Action Plan Development & Implementation

* Formulate clear Corrective and Preventive Action Plans (CAPA) based on field findings and Root Cause Analysis (RCA).

* Collaborate with Department Heads, Principals, and Deans to assign timelines and ownership for corrective measures.

* Monitor on-ground execution of action plans through periodic follow-up inspections and unannounced quality checks.

3. Risk Management & Quality Assurance

* Identify operational, financial, and regulatory risks across campuses and establish risk-mitigation measures.

* Benchmark campus performance against standard quality metrics and board/accreditation guidelines.

* Drive continuous improvement (PDCA framework) to enhance student experience and operational efficiency.

4. Reporting & Governance

* Prepare executive audit summaries, compliance scorecards, and progress trackers for top management.

* Maintain central records of all Non-Conformities (NCs), resolution timelines, and repeat observation trends.

* Facilitate audit exit meetings with department leaders to drive accountability.

Candidate Profile & Eligibility Criteria

* Age: Preferred around 40 years [Targeted mid-to-senior leadership profile].

* Education: Bachelor’s or Master’s degree in Business Administration, Finance, Operations, Educational Leadership, or a related field. Certifications in Quality Management (e.g., Six Sigma, ISO Lead Auditor) or Internal Audit (CIA/CPA equivalent) are highly desirable.

* Experience: 10–15 years of relevant experience in internal audit, quality control, or operational management, preferably within large-scale educational trusts, schools, or multi-campus institutions.

Required Competencies & Skills

* Technical Knowledge: Deep understanding of academic workflows, administrative processes, internal control frameworks, and risk management.

* Audit Execution: Hands-on expertise in developing checklists, conducting process reviews, sample auditing, and root-cause investigation.

* Stakeholder Management: Ability to communicate assertively yet constructively with cross-functional team leaders, campus heads, and management.

* Analytical Thinking: Strong problem-solving skills with a focus on data-backed reporting and process efficiency.