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    Job · 20015775

    Marsh McLennan Global Services logo

    Manager - Insurance Operations

    Marsh McLennan Global Services · Pune · onsite · Posted 21d ago

    Undisclosed6–11 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    "
    We are seeking a talented individual to joinuouruOperationsuteam, part of oururisk business at Marsh.uThis role will be baseduinuPune. This is a hybriduroleuthat has a requirement of working at least three days a week in the office.u

    Manager - Insurance Operations (Grade D2)

    Were seeking a Manager - Insurance Operations who is ready to work with complex diverse insurance work. This person will be provided with Business Overview/Insights, Team dynamics Operating Model, Roles Responsibilities for each level, Expectations of various stakeholders to make you successful in this role. They must coordinate with key stakeholders across business and functions toudetermine development needs ofuvarious stakeholder groups, develops,uanduensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format.

    We will count on you to:
    • Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
    • Ensure adherence to monthly tests to evaluate colleagues at regular interval
    • Identify best practices that are followed across the industry and tailor them as per our needs
    • Supports the senior leaders in the development of core content and execution strategyufor process efficiencies and strategic outcomes.
    • Develop and identify problem areas in process and develop preventive measures
    • Determines best method and channel to address various training needs.
    • Ensure adherence to performance matrix
    • Drive team performance and delivery quality results
    • Maintain business SLA and quality needs of the process
    • Ensure adherence of self and team to RTO expectation
    • Highlight process challenges in a timely manner
    • Maintain staffing and forecasting needs of process
    • Identify opportunities of learning in process and tag preventive measuresuuuuuuuuuu
    • Analyze root cause of issue and form action plans.
    • Ensure conflicts if any, are resolved
    • Provide administrative and technical support to client-facing brokers, and provide support to clientsuu

    Compliance, Regulatory and Procedural Responsibilities:
    • Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
    • Appropriate usage of Marsh systems to monitor, record and retain information
    • Demonstrate clear understanding of regulatory requirements
    • Proactively ensures compliance with regulatory and risks framework
    • Adheres to policies, guidelines and operating procedures
    • Keeps own knowledge and expertise up to date and relevant
    • Identifies and evaluates risks appropriately. Recognizes how own actions impact compliance

    What you need to have:u
    • Overall experience of 6+ years 2+ years of experience in leading team and people management
    • Preferred - Insurance industry and process experience
    • Excellent communication skills
    • Good Facilitation skills
    • Ideate and identify opportunities
    • Willingness to work in both shifts: 12.30pm - 9.30pm shift

    What makes you stand out:
    • Insurance certification from CII
    • Post-Graduation/Certificate Courses in Insurance
    • An experience in managing operations
    • Any prior experience on any insurance process

    Why join our team:
    • We help you be your best through professional development opportunities, interesting work and supportive leaders.
    • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
    • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

    Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of overu$27 billionuand more thanu95,000ucolleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visitu marsh.com , or follow us onu LinkedIn uandu X .u

    uMarsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, oruany other characteristic protected by applicable law.u

    Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one u201Canchor dayu201D per week on which their full team will be together in person.


    Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.



    Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one u201Canchor dayu201D per week on which their full team will be together in person.

    ","cityStateZipCode":"Pune, 411006","locale":"en_GLOBAL",


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    People managementTechnical Supportmanagement consultingINSURANCE PROCESStraining needsReinsuranceSLACommunication SkillsoperationscomplianceInsurance OperationsForecasting

    About Marsh McLennan Global Services

    Marsh McLennan Global Services logo

    Marsh McLennan Global Services

    Financial Services

    New York

    US

    ₹12.7L PA avg

    Avg at Marsh McLennan Global Services

    About

    An insurance and risk management expert, providing comprehensive solutions including claims and risk consulting, while fostering an inclusive corporate culture and employee development.

    Industries

    Financial Services

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.8

    Career growth

    2.9

    Work-life

    3.8

    Employees rate it well for

    Job Security43Work-Life Balance42

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    Manager - Insurance Operations · waiting for your command