Manager - Inside Sales

1. Responsible for overall sales performance for his/ her inside sales team by ensuring that all programmes assigned to him/ her meet the planned target achievement
2. Weekly reviews of team leaders and advisors; work with non-performing advisors for improving their performance
3. Projects for performance improvement (input, efficiency and output metrics)
4. Ensuring that programs are closed within the time and budget
5. Control of attrition and ensure bottom quartile/ PIP are always managed as per process
6. Drive the team to achieve the targets by creating a performance oriented competitive culture
7. Developing and implementing effective sales strategies
8. Liase with Marketing team for sharing lead feedback and ensuring improvement by regularly following up and escalating to supervisors if no changes
9. Work with HR in ensuring budgeted headcount is always met, responsible to hire the right talent for the team
10. Refer dashboards/ reports to ensure input metrics, efficiency metrics (FCR, attempts, etc.) and output metrics (enrolments, GSV target) are met month-month and at a programme level
11. Plan and internal contests/ schemes for boosting sales outcomes by taking required necessary approvals

Job Requirement

1. >=10 years of overall work experience in outbound sales with latest >=4 years of outbound sales team handling experience
2. Should have consistently met his/ her team target
3. Problem solving and analytical skills, should have the ability to forecast sales.
4. Ability to communicate, present and influence credibly and effectively at all levels of the organization
5. Experience of having sold high ARPU products in the current and past assignments
6. Excellent mentoring, coaching and people management skill
7. Only candidates from an Inside Sales/ Telesales background