Manager Implementation Project Management Ops

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Implementation Project Management Ops based in United States.

This role leads a team responsible for delivering successful customer implementations within a fast-paced SaaS environment. The position focuses on scaling implementation operations, improving processes, and ensuring customers achieve a smooth transition onto technology solutions. You will guide project management teams, collaborate with cross-functional stakeholders, and drive operational excellence across multiple business areas. The role combines people leadership, strategic problem-solving, and process optimization to improve launch outcomes and customer satisfaction. You will have the opportunity to influence implementation strategy, develop high-performing teams, and shape scalable operational frameworks. This position is ideal for an experienced implementation leader who thrives in complex environments and enjoys creating impactful solutions.

Accountabilities:: The Manager Implementation Project Management Ops will oversee implementation operations, lead a team of project managers, and drive improvements that enhance customer onboarding success. This role requires strong leadership, cross-functional collaboration, and the ability to optimize processes in a dynamic technology environment.

Hire, develop, mentor, and lead a high-performing team of Implementation Project Managers.

Coach team members on effective project strategies, stakeholder management, customer communication, and successful product launches.

Own and improve end-to-end implementation project management processes, including documentation, workflows, tools, escalation strategies, and operational standards.

Serve as a key point of contact for cross-functional teams, resolving implementation challenges and identifying opportunities for process improvements.

Manage team operations including recruiting, onboarding, training, capacity planning, customer feedback, and performance management.

Analyze customer and team performance metrics to identify trends, make data-driven decisions, and improve implementation outcomes.

Support customer-facing discussions and escalations to ensure successful launches and strong customer relationships.

Partner with sales teams during complex pre-sales activities and contribute to solution alignment with customer needs.

Identify customer system requirements and collaborate with internal teams to advocate for product and process enhancements.

Establish standardized project management practices that improve communication, timelines, expectations, and delivery quality.

Ensure implementation teams follow compliance requirements and operational guidelines.

Align team objectives with broader implementation strategies and business priorities.

Continuously refine launch processes, tools, and systems to improve efficiency and scalability.

Requirements:

The ideal candidate has strong experience leading implementation or project management teams within a SaaS, payroll, HR technology, or similar environment. This professional combines strategic thinking with operational discipline and demonstrates the ability to lead teams, manage complex projects, and drive continuous improvement.

4–7 years of project management experience, preferably within human capital management, payroll, SaaS, or a multi-client technology environment.

Experience leading, mentoring, and developing project management teams.

Strong understanding of implementation methodologies, customer onboarding processes, and project delivery frameworks.

Demonstrated ability to manage complex, cross-functional projects with multiple stakeholders and competing priorities.

Advanced knowledge of project and program management principles, tools, and best practices.

Experience developing project metrics, reporting frameworks, and performance tracking processes.

Strong analytical, organizational, and problem-solving skills with a focus on operational efficiency.

Ability to think creatively, identify process improvements, and develop scalable solutions.

Excellent communication, presentation, and leadership abilities.

Strong business judgment with the ability to prioritize effectively and execute with urgency.

Experience working in a fast-paced technology or software environment.

Project management certification such as CAPM or similar credential is preferred.

Ability to work independently in a fully remote environment while maintaining collaboration and accountability.

Benefits:

Competitive base salary range of approximately $93,600–$115,000 per year, depending on experience, skills, and location.

Eligibility for annual bonus opportunities and restricted stock unit grants based on performance.

Fully remote work environment with no regular in-office requirements.

Comprehensive medical, dental, and vision insurance coverage.

Life and disability insurance benefits.

401(k) retirement plan with employer support.

Benefits and programs designed to support employees, families, and financial well-being.

Career development opportunities and resources for professional growth.

Opportunity to work with innovative HR technology solutions and a collaborative operations team.

Inclusive workplace culture focused on diversity, belonging, and employee success.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1