Manager-II - Operational Risk Mgmt SC

Internal employees at level 4,5,6 can apply as well.

Key Responsibilities

1. Identify, assess, and monitor operational risks across key life insurance processes; conduct RCSA and maintain risk/control registers.
2. Identify and assess fraud risks across new business, underwriting, claims, policy servicing, payments, distribution, and intermediary channels.
3. Analyse data to identify unusual patterns, fraud indicators, emerging typologies, and suspicious customer/agent/policy/claim behaviour; support development of fraud detection rules.
4. Analyse operational incidents and suspected fraud cases, perform root-cause analysis, quantify impact, and coordinate investigations and closure.
5. Evaluate preventive and detective controls, identify control gaps, recommend corrective actions, and track remediation to closure.
6. Develop and monitor KRIs, fraud indicators, dashboards, and periodic MIS covering incidents, fraud losses, recoveries, trends, and control effectiveness.
7. Use Excel/Power BI/SQL/Python or similar tools to analyse risk and fraud data, identify trends, and provide actionable insights to management

Preferred Profile

1. 2-5 years experience in Operational Risk, Fraud Risk/Analytics, Internal Audit, Forensics, or Financial Services Risk.
2. Strong analytical, investigative, problem-solving, and stakeholder-management skills.
3. Knowledge of insurance fraud typologies, internal controls, and risk assessment frameworks.