Manager - Human Resources (HR Generalist)

Role Summary
We're hiring a hands-on Manager HR to independently own the full employee lifecycle hiring, onboarding, KPI/KRA-based performance management, employee relations, engagement, compliance and separation. This is a generalist role for someone who can build HR processes from the ground up, not just administer them, and who's comfortable driving accountability at a fast-growing technology company.

Key Responsibilities

• Own end-to-end recruitment across tech, sales, operations and support from manpower planning and JD creation through sourcing (Naukri, LinkedIn, referrals, consultants), interviews, offer negotiation and onboarding
• Drive the KPI/KRA performance management cycle: define measurable goals with department heads, run appraisal cycles, track performance, and run Performance Improvement Plans for underperformers
• Handle employee grievances and workplace investigations with fairness and confidentiality; act as the trusted HR interface between employees, managers and leadership
• Design and run employee engagement initiatives — town halls, recognition programs, feedback surveys, internal communication
• Own HR policy design, labour law and statutory compliance (PF, ESIC, gratuity, POSH) and HR documentation
• Manage attendance, leave and payroll input coordination with Finance; keep HRMIS/employee master data accurate
• Track attrition, run exit interviews, and design retention interventions for critical talent
• Manage disciplinary processes and employee separations (resignation, termination, F&F) professionally and compliantly
• Maintain HR dashboards and MIS — manpower, recruitment TAT, attrition, engagement, appraisal status — and report to leadership

Desired Candidate Profile

• 5–10 years of hands-on HR Generalist experience, ideally at an IT/SaaS/product/engineering/fintech company
• Has personally run the complete employee lifecycle — not just recruitment coordination or payroll
• Solid experience with KPI/KRA design and performance appraisal cycles
• Comfortable independently handling grievances, difficult conversations and disciplinary matters
• Working knowledge of labour compliance and HR documentation
• Confident engaging with senior leadership and department heads; process-oriented without being bureaucratic
• MBA/PGDM in HR, Personnel Management or Industrial Relations preferred; strong generalist experience can substitute