Manager - Human Resource

Position Purpose: The Human Resources Manager is responsible for the daily oversight and management of the Human Resources function at the site level. The Manager works hand in hand with the VP HR, Country Head-India, Operations Directors and other Managers to ensure that Everise is an employer of choice in the communities we do business in. The Manager will focus on delivering high degree of employee satisfaction, meeting teams on the ground, understanding concerns and resolving them either directly or in co-ordination with other stakeholders. Employee engagement and retention would be the principal KRAs for this position. The Manager supports operational objectives by achievement of program specific retention goals. The Managers role is that of a coach to the operations management team while holding his/her team accountable to ensure that departments goals are met.

Job Requirements:

1. Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to

2. Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly

3. Conduct focus group discussions to understand voice of the employee

4. Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans

5. Create attract local programs that attract, retain and engage employees

6. Responsible for ensuring information is consistently reported to all employees regarding benefits, company policy, etc.

7. Build strong relationships with cross-functional teams to help deliver functional and site goals.

Qualifications:

• Bachelor’s degree in related field from a college or university or equivalent combination of education and experience

• Five to ten years progressively responsible Human Resources Management roles preferably in a call center environment

• The ideal candidate will have demonstrated skills in employee relations (mandatory), benefits, payroll and compensation

• Enthusiastic and demonstrated leadership skills
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance

Job requirements:

Willing to work 100% from an office location

Willing to work in U.S. shifts (1830 hours India onwards)