Manager HR Operations & Administration, HR_Chennai_10 to 12 Years

Job title: Manager — HR Operations & Administration, HR

Location: Chennai

Process scope

Inquiry, service request and ticket management; new hire and rehire processing; employee movements; employment verification documentation; voluntary and involuntary separation transactions; personal and job data changes; leave documentation; position management; mass data changes; knowledge and content management; HR metrics, HR reporting and operational SLA reporting; third-party vendor management.

Role purpose

To own the HR transaction and service engine — the ticket queue and the full employee lifecycle from hire to exit — delivering to SLA at high volume with the control discipline that employee data and separations require.

Key responsibilities

•Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.

•Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.

•Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next-day termination of system access, including expedited handling of AWOL and urgent cases.

•Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.

•Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.

•Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and data validation before entry.

•Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact resolution improves rather than degrades.

•Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining volumes, breaches and trends.

•Manage third-party vendors supporting HR operations against contracted service levels.

•Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.

Must-have skills and experience

•10-12 years in HR shared services or HR operations, including 2+ years leading a transactional team.

•Proven delivery of high-volume HR transactions and case management against formal SLAs.

•Strong Workday transaction experience across the employee lifecycle.

•Experience running a ticketing or case management operation, including queue and backlog management.

•Solid control and audit discipline, especially around separations, data changes and access termination.

•Operational reporting capability with the ability to explain the numbers.

•Familiarity with Singapore HR Policies.

Good-to-have skills and experience

•Knowledge management or SOP library ownership.

•Process documentation and Lean or continuous improvement certification.

•Experience implementing or improving a self-service model.

•Vendor and BPO management.

•Exposure to work pass and immigration processing for new hires.