Manager Healthcare

Role & responsibilities

. Business Development & Sales Support

• Coordinate with the sales team to identify new business opportunities and build a robust healthcare business pipeline.
• Work closely with the sales team to provide Subject Matter Expert (SME) support, develop client-specific solutions, and improve sales conversion rates.
• Identify opportunities to increase the share of wallet across existing healthcare clients through cross-selling and upselling of services.

2. New Business Mobilization

• Ensure smooth and timely mobilization of newly awarded hospital and healthcare facility management contracts.
• Coordinate with operations, HR, training, procurement, and other support functions to ensure manpower deployment, statutory compliance, equipment readiness, SOP implementation, and service commencement as per agreed timelines.
• Monitor mobilization progress and proactively address operational risks and client concerns.

3. Client Relationship Management

• Conduct monthly business and service performance reviews with all A and B category healthcare clients.
• Maintain strong client relationships, understand evolving business requirements, and drive customer satisfaction and retention.
• Identify service improvement opportunities and develop action plans in coordination with the operations team.
• Support client escalations and ensure timely resolution of service-related concerns.

4. Training & Capability Development

• Coordinate with the training team to plan and conduct periodic healthcare-specific training programs for supervisory teams across the region.
• Ensure a minimum of four training sessions per month for supervisory personnel.
• Monitor training effectiveness, maintain training records, and ensure compliance with healthcare housekeeping protocols, infection prevention practices, patient safety requirements, and applicable quality standards.

5. Healthcare Audits & Quality Assurance

• Conduct periodic audits at healthcare sites to assess service quality, process compliance, hygiene standards, and adherence to client requirements.
• Prepare audit reports, identify gaps, and coordinate with site operations teams to implement corrective and preventive actions.
• Track audit findings to closure within agreed timelines and monitor recurring non-conformities.
• Promote continuous improvement in service delivery and healthcare quality standards.

6. MIS & Performance Reporting

• Prepare and submit accurate monthly MIS reports covering business performance, client reviews, mobilization status, training compliance, audit findings, service quality, payment status, and business growth opportunities.
• Track key performance indicators (KPIs) and highlight deviations, risks, and improvement initiatives to management.
• Maintain updated records of client action plans, audit closures, and business development activities.

7. Payment Follow-up & Commercial Management

• Coordinate with clients and internal finance teams to ensure timely collection of outstanding payments within the agreed credit period.
• Monitor receivables, overdue invoices, billing discrepancies, and pending client approvals.
• Escalate payment delays and support timely resolution of commercial issues to maintain healthy cash flow.

8. Existing Business Growth & Retention

• Develop account growth plans to increase revenue and share of wallet from existing healthcare customers.
• Identify opportunities for additional services, including housekeeping, MEP, pest control, specialized cleaning, manpower support, and other integrated facilities management solutions, wherever relevant.
• Work closely with the sales and operations teams to convert identified opportunities into additional business.
• Drive customer retention, service excellence, and sustainable revenue growth across the healthcare portfolio.