Manager || Gurgaon, Mumbai and Noida

Delhivery is Indias leading fulfillment platform for digital commerce. With its nationwide network extending beyond 18,000 pin codes and 2,500 cities, the company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border services, B2B & B2C warehousing, and technology services.

Delhivery has successfully fulfilled over 550 million transactions since inception and today works with over 10,000 direct customers, which include large and small e-commerce participants, SMEs, and over 350 leading enterprises and brands.

Role Details:

Position: Manager

Location: Gurgaon, Noida and Mumbai

Working Days: 6 Days

About Delhivery: Delhivery is a leading logistics and supply chain services company in India, founded in 2011. Our vision is to become the operating system for commerce in India through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities. We are disrupting Indias logistics industry through our proprietary network design, infrastructure, partnerships, and engineering and technology capabilities. Delhivery brings unparalleled cost efficiency and pan-India reach to the businesses of over 15,000 customers. Our team has successfully fulfilled over 1 billion orders to more than 420 million households across India. 20 automated sort centers, 71+ fulfillment centers, 65+ hubs, 2200+ direct delivery centers, 5000+ partner centers, and 39,200+ team members make it possible to deliver over 1.5M packages a day.

Job Summary: We are seeking a proactive and strategic Manager to manage partners for our platform and grow loyalty towards Delhivery.

Role Overview: We are seeking a proactive Manager Supply to strengthen relationships with our delivery partners and drive long-term loyalty towards the Delhivery platform.

This role will focus on improving partner onboarding, partner satisfaction, performance, and retention, while ensuring high standards of productivity, compliance, and engagement across the partner ecosystem.

Key Responsibilities:

1. Partner Engagement & Relationship Management Vendor Management & Onboarding – Identify, onboard, and maintain a strong vendor base for fleet requirements. Build and maintain strong relationships with delivery partners (loyal partners). Conduct regular engagement activities, recognition programs, and feedback sessions to enhance partner motivation and loyalty. Resolve partner grievances promptly to ensure high satisfaction and minimal attrition. Act as a bridge between partners and internal teams (operations, HR, product) for smooth communication and issue resolution.

2. Partner Performance & Retention Monitor partner-level performance metrics (attendance, delivery quality, productivity, etc.). Identify top-performing and at-risk partners and design targeted retention initiatives. Develop incentive and recognition programs to reward consistent, high-performing partners. Drive reduction in partner churn and ensure a stable, reliable delivery network.

3. Process & Compliance Ensure all partners adhere to Delhivery’s operational and safety guidelines. Maintain updated documentation and records for all partner interactions and activities. Collaborate with internal teams to ensure timely onboarding, training, and policy awareness among partners.

4. Data Analysis & Reporting Track and analyze partner satisfaction, retention rates, and performance metrics.

Prepare regular dashboards and insights to identify trends and areas for improvement.

Recommend data-driven interventions to improve partner experience and operational outcomes.

Key Requirements:

Bachelor’s degree in Business, Operations, or a related field (MBA preferred).

3–6 years of experience in on-ground partner management, fleet engagement, or delivery operations, preferably in logistics, e-commerce, or mobility sectors.

Strong people management and relationship-building skills. Ability to analyze data and drive actionable insights.

Excellent communication, negotiation, and stakeholder management skills. Willingness to travel locally and work in a fast-paced, performance-driven environment.