Manager, GTM Operations

Job Title: Manager, GTM Operations

Location:Bangalore, India
Team:Revenue Operations

Overview

Quickbase is seeking a Manager of GTM Operations to lead a team of analysts supporting Sales, Customer Experience (CX), and Product Operations. This role sits within the RevOps function and is responsible for driving operational excellence, consistency, and scale across go-to-market systems and processes.

You will lead a Bangalore-based team of 6 analysts (spanning Sales Ops, CX Ops, and Product Ops), providing coaching, prioritization, and execution oversight. This role requires a strong operator who can balance people leadership with hands-on engagement in GTM systems and workflows.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a team of 6 GTM operations analysts across Sales Ops, CX Ops, and Product Ops
• Establish clear goals, performance expectations, and career development plans
• Drive accountability through consistent progress tracking, status reporting, and delivery management
• Foster a culture of ownership, problem-solving, and continuous improvement

Operational Execution & Oversight

• Oversee day-to-day operational support across GTM functions, ensuring high-quality, timely execution
• Act as the primary escalation point for complex operational and system-related issues
• Ensure alignment of analyst work with broader RevOps priorities and business goals
• Drive visibility into team output, progress, and impact for leadership stakeholders

Systems & Process Excellence

• Provide guidance on the effective use and optimization of GTM systems (e.g., CRM, customer platforms, product tools)
• Ensure consistency and scalability of processes across Sales, CX, and Product operations
• Partner with stakeholders to design and implement operational frameworks that improve efficiency and reduce friction
• Promote best practices in data quality, system governance, and workflow design

Cross-Functional Collaboration

• Partner closely with Sales, Customer Success, Support, Product, and RevOps leadership
• Translate business needs into actionable operational solutions
• Align priorities across functions to ensure cohesive execution
• Serve as a bridge between technical execution and business strategy

Operational Scaling & Continuous Improvement

• Identify opportunities to streamline processes and improve team productivity
• Drive standardization and documentation of key workflows
• Help evolve the operating model to support growth and increasing complexity
• Encourage resourcefulness and structured problem-solving in ambiguous situations

Qualifications

Required Experience

• 6-10+ years in Revenue Operations, Sales Operations, CX Operations, Product Operations, or similar roles
• 24+ years of people management experience, ideally leading analyst or technical ops teams
• Strong familiarity with GTM systems (e.g., CRM platforms like Salesforce, customer success tools, product/analytics systems)
• Experience working in cross-functional, fast-paced environments

Core Skills

• Strong operational mindset with attention to detail and process rigor
• Ability to navigate ambiguity and drive clarity in execution
• Proven ability to manage multiple priorities and deliver through others
• Excellent communication skills, including executive-level updates and stakeholder management
• Data-driven approach to problem-solving and decision-making

Success in This Role Looks Like

• A high-performing, accountable team with clear ownership and consistent delivery
• Improved efficiency and scalability across GTM operations
• Strong alignment between systems, processes, and business needs
• Clear visibility into operational progress and outcomes
• Increased consistency and quality in execution across Sales, CX, and Product Ops

How We Think About AI
At Quickbase, we view AI as a tool to accelerate how work gets done not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Compensation & Benefits:

At Quickbase, we believe in pay transparency and are committed to equitable pay practices.

Incentive Compensation

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.