Manager, GMO Business Performance Management

Job Summary

• The role is a Business Performance Management role for Global Markets Operations.

Key Responsibilities The role will support headcount management and financials for Global Markets Operations. The ideal candidate will bring expertise in analysis of cost drivers, managing headcount forecasting, continuous improvement and stakeholder engagement.

Strategy

• Awareness and understanding of the GMO’s business strategy and model appropriate to the role.

Business

• Point of contact for any Business queries relating to cost and Headcount management.
• Deliver management information and dashboards for leadership team.

Processes

• Maintain end‑to‑end process standards relating to Business Performance Management, including SOPs.
• Monthly Headcount review for Global Markets Operations.
• Monthly review of GMO Cost Centres, their BFS tagging and the ownership tagging.
• Headcount Forecasting: Monitor and maintain rolling headcount plans.
• Track the efficiency targets vs the plan
• Managing the monthly GBS Billing process
• Review of GBS recharges
• Apply structured continuous improvement methodologies to drive simplification and standardization in Headcount management process and Financials/cost review process, reducing manual interventions.

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the firm relevant to the role.

Governance

• Analyse and report the variance of Headcount vs. plan.
• Analyse and report variance of actual efficiency vs. plan.
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’ around Headcount, capability to challenge colleagues effectively and willingness to work with stakeholders in an open and cooperative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Operations Finance
• Global Markets Operations Teams

Other Responsibilities

• Embed Here for good and Group’s brand and values
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
• Multiple functions (double hats)

Skills And Experience

• Excel
• Analytical Capability
• Data Analysis & KPI Tracking

Qualifications

• Minimum 3 years relevant or transferable knowledge and experience in the financial services sector.
• Demonstrated ability to work in a fast-moving, demanding environment whilst maintaining high quality output, good analytical skills, risk-based approach and excellent attention to detail.
• A very good organisational and prioritising skills are essential.
• A very good team player with very good communication skills in order to effectively liaise with and develop close working relationships with stakeholders and business partners, across various teams.

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.