CHENNAI · FULLTIME
Manager - Global Process
Hapag-Lloyd
Chennai · onsite · Posted 50d ago
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Undisclosed8–13 yrsfulltimeChennai
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Section · 01
About this role
As GPL - Continual Service Improvement (CSI), you will be responsible for driving a structured and data-driven improvement culture across IT Service Management practices. You will focus on identifying improvement opportunities, analysing service performance, and implementing targeted CSI initiatives to enhance service quality, operational efficiency, and customer experience.
You will work closely with ITIL process owners, Digital Operations Center (DOC), product teams, and business stakeholders to ensure continuous alignment with organizational goals, CMMI maturity targets, and service excellence objectives.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ExperienceService qualityit service managementcmmiservice improvementoperationsService ExcellenceITIL Process
Section · Company
About Hapag-Lloyd
Hapag-Lloyd
IT Services & Consulting
2.3k+
employees
1847
179 years old
Hamburg
Germany
₹3.6L PA avg
Avg at Hapag-Lloyd
About
A prominent global container shipping company, facilitating efficient transport solutions with a extensive fleet and a vast network of services connecting international ports.
Industries
IT Services & ConsultingUrban Transport
Employee ratings
10 reviews
3.8/ 5
Culture
3.8
Career growth
3.2
Work-life
3.8
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