Manager, Global Markets Middle Office

Job Description:

Job Summary:

• Trade capture, booking amendments, trade life cycle, novations/assignments, reconciliation, and control/reporting activities of the business.
• Manage query remediation and other day-to-day processing, ensuring timely escalation to minimise risk exposure.
• New business enablement and solutions, partner to deliver strategic FM initiatives.
• Drive operational readiness.
• Collaborate with internal stakeholders to achieve a seamless follow the sun model and constantly seek opportunities to achieve process consistency.
• Face of Operations to Trading and Sales Desks - primary point of contact.
• Insulate FM from post execution processing/queries, represent Operations functions.
• Build team profile with the Front Office.
• Stakeholder engagement, 2-way flow of information - "Trusted Advisor".
• Build strong relationship with internal teams to facilitate efficient communications and speedy resolutions of issues.
• Identify and close knowledge gaps within the hubs through hands-on training.
• Drive continuous improvement and innovate.
• Partner with Technology to deliver transformation.
• Work with FO to identify booking model improvements and drive efficiency.
• Be up to date and ensure compliance with regulatory requirements.
• Adherence to Ops Risk Framework standards of implementation and process management.
• Constantly seek opportunities to improve global consistency, work closely with the onshore and other regions to close gaps and standardise processes.
• Build strong relationship with Onshore Middle Office to facilitate efficient communications and speedy resolutions of issues.
• Identify and close knowledge gaps through hands-on training.
• Be the subject matter expert for MIS, cost-per-trade, touch points per trade - drive their evolution and identify areas to proactively add value through improved data.
• Operations representation for external/internal and regulator scheduled audits.
• Ensure audit points are addressed within timelines.
• Achieve regulatory compliance and future-proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations.
• Continuous review of procedures and booking model.

Key Responsibilities:

Strategy:

• Business alignment/product expertise: Product specialists who understand business priorities and strategy, define optimal solutions leveraging industry-leading facilities and influence behaviour through countenance.
• Connect: Build bridges across the bank to simplify current operating model, create efficiencies and identify new opportunities.
• Leadership and market presence: Own your domain and influence product evolution, define internal standards and shape future utilities through selective industry positioning.
• Risk Manager: Define the standard to effectively control the T-0 business day; understand regulations, key trends, and external incidents; voice opinions and concerns; protect the bank.

Business:

Financial Markets Middle Office was set up in 2016 to deliver first class trade support, business enablement and accurate/timely trade representation to meet obligations to clients, counterparties, and regulators. We are product and process subject matter experts aligned to the Global Financial Markets business providing follow the sun support, a continuous improvement mindset and industry connectivity.

Processes & Responsibilities:

• Trade capture and life cycling of vanilla and structured products - FX, Rates, Credit, Repo and Treasury Markets.
• Stakeholder management: Collaborate with internal stakeholders to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency.
• Understand and learn to manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk.
• New business enablement and solutions, partner to deliver strategic FM initiatives.
• Drive operational readiness.
• Operational representation for external/internal audits.
• Ensure audit points are addressed within timelines.
• Drive continuous improvement and innovation.
• Partner with technology team to deliver transformation.
• Work with FO to identify booking model improvements and drive efficiency.
• Be up to date and ensure compliance with regulatory requirements.

People & Talent:

• Help embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Overall client satisfaction and meeting service expectations.
• Quick turnaround for queries and priority items.
• Should be a team player - flexible.
• Adhere to the instruction of the managers.
• Be an active part of team discussions to come up with process improvements.
• Actively participate in sustainability (CSR) initiatives and staff engagement programmes.

Risk Management:

• Always ensure 100% compliance to the group's risk management framework as applicable.
• Compliance with all applicable rules/regulations of Company and Group policies.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and report all suspicious transactions to the unit.
• Timely escalations and resolutions on confirmation outstanding etc. as per escalation policy.

Governance:

• Comply with all the group standards, policies, procedures, and guidelines as applicable and values of the bank at all times.
• Always adhere to Group Code of Conduct.
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

• Embed "Here for good" and Group's brand and values in Financial Market Operations.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Teamwork with other hubs and downstream teams.
• Involvement in process/project initiatives, automation, and process improvement.

Skills and Experience:

• MS Excel
• MS Word
• Power BI
• VBA Macro

Qualifications:

• University degree / MBA (or equivalent qualification)