PUNE · FULLTIME
Manager - Global Customer Service Operations
Tata Communications
Pune · onsite · Posted 4d ago
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Undisclosed4–8 yrsfulltimePune
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Section · 01
About this role
Broad outline of the Role
Minimum Qualifications Experience
Excellent stakeholder management and communication skills. Strong analytical and problem-solving abilities. Ability to operate effectively in high-pressure service restoration scenarios. Experience presenting operational performance to senior leadership and customers.
Lead the operational management of enterprise voice and UCC services, ensuring service availability, customer SLA compliance, supplier governance, incident management, and continual service improvement. The role is responsible for overseeing voice service operations, managing supplier performance, driving service restoration during major incidents, and maintaining operational excellence across managed voice platforms.
Minimum Qualifications Experience
- Graduation with 4-8 years of relevant experience
Technical Expertise
Strong understanding of enterprise voice and UCC technologies:
- SIP Trunking
- Session Border Controllers (Ribbon, AudioCodes, Oracle, etc.)
- Microsoft Teams Direct Routing / Operator Connect
- Cisco Webex Calling
- PSTN and carrier interconnects
- Voice network troubleshooting and call flow analysis
Leadership Soft Skills
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Section · 02
Skills
Customer ServiceIncident ManagementSIPSip TrunkingCall Flowservice improvementOracle DBSLANetwork TroubleshootingCommunication SkillsStakeholder ManagementoperationsCiscocomplianceService OperationsMicrosoft Teams
Section · Company
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance431Salary381Work Culture381Job Security327Work Environment284
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