PUNE · FULLTIME
Manager - GL Ops
Bajaj Finance
Pune · onsite · Posted 34d ago
Sourced from
Undisclosed8–10 yrsfulltimePune
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Section · 01
About this role
Job Summary
Oversee and optimise the operations of the gold loan division by driving operational excellence, strategic decision-making, and overall success in the gold loan business segment.
Responsibilities - Operation Management: Oversee the day-to-day operations of the gold loan department, ensuring smooth functioning and adherence to operational standards.
- Monitor key performance indicators (KPIs) and operational metrics to track performance, identify areas for improvement, and streamline processes and workflows to optimise resource utilisation and reduce turnaround time.
- Develop and manage budgets for operational activities such as stamp paper costs, storage expenses, agency fees for document storage, etc.
- Oversee vendor relationships, including gold appraisers, security providers, and logistics partners, negotiating contracts, SLAs, and pricing to ensure cost-effective services, while monitoring KPIs for quality.
- Provide service troubleshooting for process/cash-related queries by internal teams and handle exceptions and deviations to ensure seamless flow.
- Customer Relationship Management: Oversee the loan booking process from initial customer interaction to disbursement.
- Collaborate with the sales and customer service teams to understand customer needs and preferences.
- Monitor customer satisfaction levels and address customer inquiries, escalations, and complaints in a timely and effective manner.
- Ensure efficient handling of walk-in customers, including evaluation of gold quality, determining loan amounts and schemes, and booking loans in the system.
- Branch Operations: Monitor branch-level activities to ensure compliance with SOPs, customer service standards, and regulatory requirements.
- Collaborate with branch managers and teams to address operational challenges and optimise processes.
- Conduct periodic audits to assess branch performance and adherence to company guidelines.
- Cash Management and Auction Process: Manage cash management activities, ensuring availability of sufficient cash at branches for loan disbursement.
- Coordinate with banking teams to facilitate cash delivery and monitor branch cash balances.
- Oversee the auction process, including scheduling, bidder onboarding, quality control, and settlement/release procedures as well as asset evaluation and pricing.
- Ensure compliance with auction regulations and oversee execution at the branch level.
- Regulatory Compliance and Quality Assurance: Ensure compliance with all regulatory requirements, internal policies, and quality standards related to gold loan operations.
- Implement robust risk management practices to mitigate operational, credit, and regulatory risks, overseeing post-booking quality assurance processes, including data entry verification and KYC compliance checks.
- Conduct periodic audits, reviews, and quality assurance activities to assess compliance, identify areas for enhancement, and address discrepancies promptly.
- Manage a team responsible for quality assurance activities, responding to queries from audit teams, ensuring accuracy, and compliance with standards.
- Team Management: Participate in recruitment process to identify right talent for various roles in the team.
- Identify high potential talent and provide opportunity to groom them for future roles.
- Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
- Set clear targets, train motivate the team, and foster a positive and collaborative work environment.
- Change in the process and the impact of its execution is a key decision
- Decision on physical /digital documents
- Inputs into AOP for operational efficiencies and improvement opportunities
- Proactive monitoring, training, educating, communicating and aligning on org goals for new joinees in the branches on regulatory and compliance norms
- Post Graduate
- Minimum of 8 - 10 years of experience in banking or financial services, with at least 3 years in a managerial role overseeing gold loan operations. Strong understanding of gold loan products, processes, and regulatory requirements. Proven track record of leadership, team management, and operational excellence. Excellent analytical, problem-solving, and decision-making skills. Ability to communicate effectively and build strong relationships with internal and external stakeholders.
Sourced from naukri
Section · 02
Skills
Customer ServiceGold Loancustomer satisfactioncrmauditsGLloan disbursementBankingKYC ComplianceDisbursementCash ManagementAuctionFinancial ServicescomplianceData EntryKYCBranch Operations
Section · Company
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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