Manager - GCC Delivery Lead

Skills Mandatory

Detailed Job Description / Role Overview

• The GCC Delivery Lead will be responsible for driving end-to-end delivery of GCC programs, covering the complete lifecycle from Assess/Advisory, Build and Transition through Operations, Transformation and Transfer.

Responsibilities

• GCC Program Delivery Lead multi-tower GCC programs across Finance, HR, IT, Analytics and Digital Operations, operating across BOT, BOA/Assist-Build, Hybrid and Managed Services models.
• Own program planning, execution, and governance: integrated roadmap, RAID management, and stakeholder alignment.
• Ensure legal entity setup, infra readiness, talent ramp-up, and compliance for greenfield GCCs.
• Transition & Stabilization Set up Transition Management Office (TMO); manage knowledge transfer, parallel runs, and hypercare.
• Drive service acceptance, SLA adherence, and operational readiness.
• Transformation & Value Realization Embed digital levers (automation, analytics, AI-first solutions) into GCC operations.
• Identify and execute continuous improvement and cost optimization initiatives.
• Own value realization metrics (cost-to-serve, speed-to-market, innovation adoption) and report quarterly to client leadership.
• Financial & Commercial Management Translate SoW into delivery commitments; track forecast vs. actuals, margins, and change orders.
• Ensure timely invoicing, collections, and revenue assurance Talent & Capability Building Drive capability building within GCC teams; mentor future leaders and ensure succession readiness.
• Risk, Compliance & Security Ensure compliance with data privacy, security, and regulatory requirements across geographies.
• Client Engagement & Growth Build C-level relationships; run structured governance (MBR/QBR).
• Drive client referenceability: case studies, referrals, and expansion opportunities.

Technical Competencies

• GCC Operating Models: BOT, BOA, Hybrid, Managed Services.
• Program & Transition Management: TMO setup, governance frameworks, risk management.
• Digital Enablement: Familiarity with automation, analytics, and AI adoption in GCCs.
• Financial Acumen: Budgeting, revenue tracking, and commercial negotiations.
• Tools: MS Project/Jira, Power BI, ServiceNow, collaboration platforms.
• Behavioral Competencies Executive Presence: Ability to influence senior stakeholders.
• Structured Problem Solving: Analytical and outcome-driven.
• Change Leadership: Manage ambiguity and drive adoption.
• Collaboration: Work across functions and geographies.

Core competencies

• 5-8 years of GCC/GBS Delivery Leadership End-to-end GCC lifecycle management across Build, Transition, Operate, Transform and Transfer.
• Strong expertise in program governance, TMO setup, transition, stabilization, SLA management, RAID and operational readiness.
• Ability to drive digital/AI/automation, continuous improvement, cost optimization, value realization, budgeting, margins and SoW management.
• KEY SKILLS: Global Capability Center (GCC), Global Business Services (GBS), Global Shared Services, Captive / In-house Centers, GCC operating models, BOT / BOA / Assist-Build, Greenfield GCC setup