Manager- Fulfilment & Experience

Meesho · Not specified · onsite · Posted 14d ago

Not disclosedFresherfulltimeSourced from Foundit

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About this role

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team as Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you'll shape the experience of Bharat's next billion e-commerce users. We're an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to achieve what has never been done before - introducing e-commerce to the tier-2 and tier-3 cities of India. Our team's crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of zero-to-one projects, offering opportunities for those willing to seize them. Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!

About the Role

As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What you will do

Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
Influence product development choices using data and insights which originate from in-depth knowledge of your program
Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
Manage internal and external stakeholders to ensure success of the programs you own.
The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need

Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred
Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred
Strong problem solving and analytical skills
Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
Data driven and inquisitive approach.

Sourced from foundit

Skills

fulfillment3PL logisticsProject Management

About Meesho

Meesho

Internet

1.7k+

employees

2015

11 years old

Bengaluru/Bangalore, Karnataka

India

About

Online store selling lifestyle products at the lowest wholesale prices

Industries

InternetRetailFashion & Textile

Employee ratings

2,169 reviews

3.7/ 5

Culture

3.6

Career growth

3.3

Work-life

3.6

Employees rate it well for

Work Culture212Work Life Balance190Senior Management165Salary140Learning96

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