Manager - Foundry

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

Key Responsibilities: Team Leadership  

Lead staffing, priorities, performance, and development across quality, support, and  program-management  teams.  

Recruit, onboard, coach, and  retain  team members; conduct regular one-on-ones, development planning, and performance reviews.  

Define accountability, escalation paths, and operating rhythms across the functions.  

Build a culture of customer focus, ownership, collaboration, and continuous improvement.  

Partner with Foundry leaders to align capacity, priorities, risks, and business outcomes.  

Quality Management  

Maintain  quality standards, controls, governance, and documentation for Foundry services and deliverables.  

Support  quality assurance, quality control, system verification, and compliance across integration, configuration, and testing workflows.  

Monitor first-pass yield, defects, escapes, rework, audit findings, and corrective-action closure.  

Support  root-cause analysis and corrective and preventive actions; ensure improvements are sustained.  

Support Services  

Monitor  support operations from intake and triage through escalation, resolution, and stakeholder communication.  

Support  severity levels, service targets, handoffs, and escalation procedures.  

Monitor backlog,  response  and  resolution  performance, repeat incidents, service commitments, and customer satisfaction.  

Ensure teams have effective tools, runbooks, documentation, knowledge, and training.  

Coordinate critical-incident  response  and convert support trends into operational improvements.  

Program Management  

Own governance and execution across multiple concurrent Foundry initiatives.  

Maintain  plans covering scope, milestones, dependencies, resources, risks, issues, and acceptance criteria.  

Report clearly on program health, quality, support readiness, risks, and outcomes.  

Lead cross-functional planning, status, risk, and readiness reviews; escalate material issues.  

Balance commitments, priorities, capacity, and technical dependencies to drive predictable delivery.  

Improve  program-management  standards, tools, and operating cadences.

Education & Experience: Bachelor’s degree in Engineering , Computer Science, Information Technology, Operations, Business, or  a related  discipline; equivalent experience considered.  

10+ years of experience in engineering services, infrastructure integration, quality, technical support, operations, service delivery, or program management.  

5+ years leading technical or multidisciplinary  service-delivery  teams.  

Demonstrated success establishing KPIs, governance, and continuous-improvement practices and leading cross-functional programs through operational handoff.  

Experience with enterprise infrastructure,  server hardware,  hardware/software integration, or  data-center  and edge environments preferred.  

Knowledge of quality management systems, system verification, engineering change management, Linux, and Windows preferred.  

Relevant program management, IT service management, or quality certifications are beneficial.

Knowledge, Skill & Abilities: Strong  people  leadership, coaching, performance management, conflict resolution, and talent development.  

Knowledge of quality assurance, root-cause analysis, corrective action, audit readiness, and continuous improvement.  

Knowledge of  support  operations, incident and problem management, escalation, and knowledge management.  

Strong  program-management  skills across scope, schedule, capacity, dependencies, and risk.  

Ability to translate technical and operational details into decisions and executive-level reporting.  

Excellent communication, facilitation, analytical, organizational, and documentation skills.  

Strong customer orientation and ability to manage competing priorities in a fast-paced environment.

Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   India Employment Benefits include:  Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership