Manager - Food and Beverage - ISS Facility - Gurgaon

Scope:

To lead and develop the F, VLM, Executive Bookings & Hospitality & Events business for -DLF Chennai To drive and maximise sales opportunities for both internal and external business. To develop the site in line with the changing needs of the contract focussing on innovation, technology and the curated experience.

To liaise closely with the SME & 5NC teams

Purpose:

• Work closely with the senior on site & SME onsite team to deliver a curated customer experience.
• Stage Manage the Hospitality, Events( Food) and Dining within the building and External Events business
• Manage and develop the VLM/Fine Dining/Hospitality and Events and Executive Bookings teams
• Build and maintain positive relationships with Clients in the building
• Assess and monitor the quality of the VLM/Fine Dining/Hospitality and Events and Executive Bookings teams and ensure that the Client is receiving the best customer journey and food experience
• To be proactive in the collating customer feedback and to use this to develop our offer across the business
• To develop a training programme to ensure we have the best service available to our clients
• To embed Touchpoints @ ISS to ensure we have the best service available to our Clients

• Maintain accurate and timely daily / weekly administrative tasks

Key Responsibilities:

• Overall delivery of Hospitality & Events in meeting rooms ranging in size and offering across 24 floors
• Oversee cafeteria department with vendor management for cafeteria, food outlets, tuck shops and Executive floor delivery
• Effectively manage the team to ensure smooth running of the Hospitality department
• To lead the permanent team oy communicating and motivating individuals effectively
• Liaise effectively with the Client and senior business managers, building strong relationships
• Introducing new ideas and concepts with your own initiative
• Actively seek customer feedback, suggestions etc. act upon them to increase customer usage/satisfaction
• Ensure you are visibly available during service periods to ensure all products are available
• To supervise presentation and ensure a professional image is up kept
• To promote hospitality services in meeting rooms
• Set an example of best practice for others to follow
• To ensure that any hospitality complies with all company and statutory regulations pertaining to health & safety, hygiene & fire
• To ensure that a framework for development of the VLM/Fine Dining/Hospitality and Events and Executive Bookings service is available to the site teams that fits the market and customer needs and delivers a gain in contribution
• To prepare financial and operational monthly reports of business performance and activity to demonstrate the impact of the brand marketing initiatives
• To maintain a happy and helpful manner and attitude throughout your working hours
• To work alongside the craft teams to match new food trends to our offer
• To actively build relationships with local ISS team members and key Barclays Clients and to be involved in selling new initiatives to the Client in an effort to continually innovate
• To carry out any reasonable senior management request
• To receive and implement any training required

Infrequent Duties:

• To assist at any special duties or functions which may fall outside of normal working hours
• To attend meetings, courses and training sessions as may be necessary from time to time
• To relieve and assist in other areas within the unit or other establishments.

Skills, Experience and Attributes:

• Strong people development skills and the ability to motivate the team
• Strong financial acumen, management of a P&L and budget of at least 2m
• Experience working within corporate contract catering as a senior Head of Department for at least 5 years
• Passionate about 5 star food quality and customer service
• Exceptional attention to detail
• Organised, proactive and self-motivated
• Used to operating a busy Event diary with regular last minute changes
• Innovative and creative in approach
• Professional qualification in Hospitality or Catering Management
• Degree or HND equivalent qualification
• Passion for food and service and the ability to manage change
• Excellent verbal and written communications skills
• Computer Literate - Microsoft Word, Excel and PowerPoint
• Excellent problem solving skills with the ability to provide detailed reports/proposals
• Demonstrable experience of producing and analysing management information and providing innovative solutions for evolving/improving processes

ISS Core Competencies

Attracts Top Talent – Skilled:

• Attracts and selects a diverse and high calibre talent
• Finds the right talent to meet the groups needs
• Closes talent gaps with the right balance of internal and external candidates
• Is a good judge of talent

Builds Effective Teams Skilled:

• Forms teams with appropriate and diverse mix of styles, perspectives and experiences
• Establish common objectives and a shared mind-set
• Creates a feeling of belonging and strong team morale
• Shares wins and rewards team efforts
• Fosters open dialogue and collaboration among the team

Collaborates – Skilled:

• Works co-operatively with others across the organisation to achieve shared objectives
• Represents own interests while being fair to others and their areas
• Partners with others to get work done
• Credits others for their contributions and accomplishments
• Gains trust and support of others

Customer Focus – Skilled:

• Gains insight into the customer needs
• Identifies opportunity that benefits the customer
• Builds and delivers solutions that meets customer expectations
• Establishes and maintains effective customer relationships

Demonstrates Self –awareness – Skilled:

• Reflects on activities and impact on others
• Proactively seeks feedback without being defensive
• Is open to criticism and talking about shortcomings
• Admits mistakes and gains insight from experience
• Knows strengths, weaknesses, opportunity and limits

Drives Results – Skilled:

• Has a strong bottom line orientation
• Persists in accomplishing objectives despite obstacles and setbacks
• Has a track record of exceeding goals successfully
• Pushes oneself and helps others achieve results

Drives Vision and Purpose – Skilled:

• Talks about future possibilities in a positive way
• Creates milestones and symbols to rally support behind the vision
• Articulates the vision in a way everyone can relate to
• Creates organisation wise energy and optimism for the future
• Shows personal commitment to the vision

Ensures Accountability – Skilled:

• Follows through on commitments and makes sure other do the same
• Acts with a clear sense of ownership
• Takes personal responsibility for decisions, actions and failures
• Establishes clear responsibility and process for monitoring work and measuring results
• Designs feedback loops into work

Strategic Mind-set – Skilled:

• Anticipates future trends and implications accurately
• Readily poses future scenarios
• Articulates credible pictures and visions of possibilities that will create sustainable value
• Creates competition and breakthrough strategies that show a clear connection between vision and action

Financial Acumen – Skilled:

• Understands the meaning and implications of key financial indicators
• Uses financial analysis to generate, evaluate and act on strategic options and opportunities
• Integrates quantitative and qualitative information to draw accurate conclusions

Communicates Effectively – Skilled:

• Is effective in a variety of communication settings: one to one, small and large groups or amongst diverse styles and position levels
• Attentively listens to others
• Adjusts to fit the audience and message
• Provides timely and helpful information to others across the organisations
• Encourages the open expression of diverse ideas and opinions

Instils Trust – Skilled:

• Follows through on commitments
• Is seen as direct and truthful
• Keeps confidences
• Practices what he/she preaches
• Shows consistency between words and actions

Drives Engagement – Skilled:

• Structures the work so it aligns with peoples goals and motivators
• Empowers others
• Makes each person feel his/her contributions are important
• Invites input and shares ownership and visibility
• Shows a clear connection between peoples motivators and the organisations goals

Managing Ambiguity – Skilled:

• Deals comfortably with the uncertainty of change
• Effectively handles risk
• Can decide and act without the full picture
• Is calm and productive even when things are up in the air
• Deals constructively with problems that do not have clear solutions or outcomes