Manager - First Choice

We are looking for a Manager First Choice to drive continuous improvement and operational excellence initiatives across the organization. The role will lead the implementation of First Choice initiatives using Lean and Six Sigma methodologies, with a focus on process efficiency, service quality, customer experience, cost optimization, and measurable business outcomes.

The role will also contribute to ISO 9001 Quality Management, Business Continuity Management, Lean Six Sigma deployment, project management, and capability building.

Key Responsibilities:

• Drive First Choice and continuous improvement initiatives across locations.
• Lead Lean Six Sigma, DMAIC, Kaizen and process improvement projects.
• Identify opportunities for process efficiency, cost reduction and productivity improvement.
• Develop project roadmaps, baselines, milestones and track benefits/ROI.
• Partner with cross-functional and regional teams to implement improvement initiatives.
• Coach and mentor teams on Lean Six Sigma and continuous improvement methodologies.
• Conduct training programs, workshops and awareness initiatives.
• Lead ISO 9001 QMS activities, audits, CAPA and management reviews.
• Develop and maintain Business Continuity and Disaster Recovery frameworks.
• Conduct Business Impact Assessments, risk assessments, drills and simulations.
• Establish dashboards, process controls and performance metrics.
• Drive process standardization, governance and documentation.
• Report project progress, outcomes and key metrics to senior management.

Experience in logistics or customer service environments is preferred.

• Six Sigma Green Belt / Black Belt certification preferred.
• Experience managing large-scale improvement projects or consulting engagements is an advantage