Manager Financial Operations | Policy Payout| Insurance Operation

Role & responsibilities

• Manage end-to-end policy payout operations with high accuracy and within defined TAT.
• Ensure payouts are processed in accordance with IRDAI guidelines and internal policies.
• Monitor payout transactions and ensure zero/low error and wrong payouts.
• Lead and manage the Financial Operations team, including team performance, productivity and process monitoring.
• Handle unclaimed payout follow-ups and closure by coordinating with relevant internal and external stakeholders.
• Identify opportunities for process simplification, automation and operational efficiency.
• Drive process improvement initiatives to reduce Average Handling Time (AHT) and improve quality and TAT adherence.
• Manage internal and external audits, including resolution and closure of audit observations.
• Coordinate with internal teams, external stakeholders and vendors for smooth execution and closure of operational activities.
• Work closely with the IT team to identify system/process gaps and recommend solutions.
• Prepare and monitor Business MIS, operational reports and regulatory reports.
• Drive initiatives related to cost reduction, automation and operational efficiency.

Manage vendor relationships and ensure timely resolution of operational issues.

Preferred candidate profile

• Strong analytical and problem-solving skills
• Good communication and stakeholder management skills
• Strong MS Excel skills
• Prior experience in team management