JAMSHEDPUR · FULLTIME
Manager - Field Services
Schneider Electric
Jamshedpur · onsite · Posted 13d ago
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Undisclosed5–8 yrsfulltimeJamshedpur
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Section · 01
About this role
Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry. Designation: Manager - Filed Services - Jamshedpur Experience Range: 5- 8 Years
Key Responsibilities/Deliverables
- Handling of branch warranty/post warranty complaints of all the LK Products
- Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
- Improving customer touch points by means of conducting Unsolicited Service Campaigns/Firstserve/In Plant Training Programs
- Improving the Effectiveness Efficiency of Customer Experience of Madurai Branch (Call Closure Time, Net Satisfaction Score etc) inculcating safety culture within Team partners to ensure zero accidents
- Co-ordinating with cross functions on improving product quality (Design/Quality/Sales/BD) based on field Input
Functional Competencies
- Knowledge on LV/MV Switchgear IA products
- Vendor Management/ Experience in service sales(Spares/AMC/OMC etc. . )
- Working knowledge of MS office
- Working knowledge of CRM platforms like SAP, SFDC preferred
Behavioural Competencies
- Inter personnel Skill
- Presentation skill
- Communication skill
Critical Skills Required
- Knowledge on LV/MV Switchgears along with IA products, good communication skills to handle customers (Internal External), Electrical Safety
Educational Qualification
- Diploma/ B. E/ B. Tech - Electrical
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
SAPCustomer ExperienceAutomationcrmcateringProduct qualityService salescrm platformsMv SwitchgearCyber SecurityCommunication SkillsoperationsSalessalesforcecomplianceCustomer OperationsAutomation Solutions
Section · Company
About Schneider Electric
Schneider Electric
Industrial Automation
37.0k+
employees
1999
27 years old
Paris
France
About
Global leader in energy management and automation, driving sustainability and efficiency with €38.15 billion in 2024 revenue, innovating for a more sustainable future worldwide.
Industries
Industrial AutomationArchitecture & Interior Design
Employee ratings
5,153 reviews
4.1/ 5
Culture
4.0
Career growth
3.3
Work-life
4.0
Employees rate it well for
Work Life Balance535Work Culture444Salary408Work Environment315Learning313
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