Manager - Field Investigation Unit

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.

We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core," emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.

Fuel your future with us, find your wings, and S.O.A.R. Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.

A. Position Overview

Position Title - Manager- FIU

Department - HO

Role Summary:

• Identify Fraud Risk triggers
• Pre-Issuance and Post Issuance Investigation
• Field Investigation
• DC Audit/Mystery Shopping
• Vendor Management

B. Organizational Relationships

Reports To - Manager / Sr Manager FIU

Supervises - Individual contributor

Job Dimensions

Geographic Area Covered

PAN -India

Stakeholders Internal

Claims, Finance, POS, underwriting team, Branch ops, RCU, IT, Customer Service, Legal & Compliance

Stakeholders External

External legal consultant, legal counsel, investigators, Claimants, Customers and Claim consultants

C. Key Result Areas

Conduct the following investigations

• Life Claim Investigation [Individual + Group]
• Health Claim Investigation
• HNI Investigations all lines
• Risk Investigations [ Pre-Issuance & Post Issuance]
• Document Procurement
• POS [Annuity payout related] Investigation.
• Whistle-blower investigations
• Diagnostic Centre Mystery shopping

D. Skills Required

Technical Behavioral

• Good knowledge of MS Office

Essential

• Interpersonal skills
• Communication skills
• Creative thinking skills
• Teamwork Skills
• Decision making skills

Desired

• Supervising/Leadership skills
• Influencing skills
• Relationship Building skills

E. Incumbent Characteristics

• Essential Qualification: Graduate
• Desired Qualification: Risk management
• Essential Experience: 8 -10+ Years