Manager Face-to-Face Fundraising

Job Title: Manager Face-to-Face Fundraising
Department: Fundraising / Resource Mobilization
Location: Kolkata, Bangalore
Experience: 3-6 fundraising, sales, or donor acquisition, preferably with an NGO, Field Work, Team Handling
Reporting To: Head of Fundraising / Director

Role Overview

We are looking for an experienced and result-oriented Manager Face-to-Face Fundraising to lead and manage face-to-face donor acquisition initiatives. The role involves building and managing a high-performing fundraising team, engaging potential individual donors, driving monthly donor acquisition, and ensuring fundraising targets are achieved while maintaining strong ethical standards and donor relationships.

Key Responsibilities

• Fundraising Strategy: Develop and implement face-to-face fundraising strategies to acquire new individual donors and achieve monthly and annual fundraising targets.
• Team Management: Recruit, train, mentor, and manage fundraising team leaders and fundraisers to drive performance and productivity.
• Field Operations: Plan and oversee fundraising activities at high-footfall locations, corporate offices, residential communities, events, malls, and other approved public spaces.
• Donor Acquisition: Lead campaigns to engage prospective donors, communicate the NGO's mission and impact, and convert prospects into regular or monthly donors.
• Target Achievement: Monitor daily, weekly, and monthly performance metrics, including donor conversions, acquisition costs, donor retention, and team productivity.
• Training and Development: Conduct training sessions on communication, storytelling, objection handling, donor engagement, and ethical fundraising practices.
• Performance Monitoring: Track team performance, prepare fundraising reports, identify improvement areas, and implement corrective action plans.
• Donor Experience: Ensure transparent communication, accurate donor information, proper consent, and a positive donor onboarding experience.
• Stakeholder Management: Coordinate with internal teams such as marketing, donor relations, finance, and operations to ensure smooth campaign execution.
• Budget Management: Manage campaign budgets, optimize fundraising costs, and maximize return on fundraising investment.
• Compliance and Ethics: Ensure adherence to organizational policies, applicable fundraising regulations, data privacy requirements, and ethical donor solicitation practices.

Required Qualifications and Experience

• Bachelor's degree in any discipline; a relevant qualification in management, marketing, or social work is preferred.
• 3-6 fundraising, sales, or donor acquisition, preferably with an NGO, Field Work, Team Handling.
• Prior experience managing face-to-face fundraising teams, preferably in the NGO or nonprofit sector.
• Demonstrated experience in achieving donor acquisition and revenue targets.
• Experience in team leadership, field operations, and performance management.
• Strong communication, negotiation, interpersonal, and presentation skills.
• Ability to motivate teams, manage field challenges, and work in a target-driven environment.
• Proficiency in MS Excel, reporting tools, and CRM or donor management systems.
• Willingness to travel locally and work in the field as required.

Key Competencies

• Leadership and team management
• Strategic planning and execution
• Donor engagement and relationship building
• Target orientation and analytical skills
• Problem-solving and decision-making
• Training, coaching, and performance management
• Strong interpersonal communication and ethical conduct

Key Performance Indicators (KPIs)

• Number of new donors acquired
• Monthly recurring donor acquisition and conversion rate
• Fundraising revenue generated
• Cost per donor acquired
• Team productivity and target achievement
• Donor retention and payment success rates
• Quality of donor data and compliance with fundraising standards

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