Manager Expired Sales Returns / ARPS - US Pharma
Hetero · Hyderabad · onsite · Posted 22d ago
Undisclosed2–11 yrsfulltimeSourced from
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About this role
Job Title: Manager Expired Sales Returns / ARPS
Role Summary
Key Responsibilities
Desired Candidate Profile
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Industry: US Pharma
Experience: 814 Years
Designation: Manager
Location: Sanath Nagar, Hyderabad
Experience: 814 Years
Designation: Manager
Location: Sanath Nagar, Hyderabad
Role Summary
We are looking for an experienced professional to manage Expired Sales Return Validation, Return Dispute Resolution, Settlements, Customer Reconciliations, and Management Reporting for the US Pharma business.
The role will be responsible for ensuring timely and accurate processing of sales returns and ARPS loan applications, analyzing return trends and product/batch-level return performance, resolving customer and distributor disputes, and providing actionable insights to improve operational efficiency and minimize return-related losses.
Key Responsibilities
- Manage and validate expired sales returns and ensure compliance with defined business processes and policies.
- Review and process ARPS loan applications accurately and within agreed timelines.
- Handle return disputes and settlement activities with customers and distributors.
- Perform regular customer and distributor account reconciliations and resolve discrepancies.
- Analyze returns trends and identify key drivers contributing to increased returns.
- Conduct product-, batch-, customer-, and distributor-level return analysis .
- Prepare periodic management reports, dashboards, and MIS related to sales returns and settlements.
- Identify unusual return patterns, discrepancies, and potential financial/operational risks.
- Coordinate with Sales, Finance, Supply Chain, Customer Service, Quality, and other relevant teams for return validation and resolution.
- Coordinate directly with customers and distributors to resolve return-related queries and disputes.
- Provide actionable insights to management to improve return processes and reduce return-related losses .
- Ensure accurate documentation, data integrity, and timely closure of return-related transactions.
- Support process improvements, automation, and standardization of return validation and reconciliation activities.
Desired Candidate Profile
- 814 years of relevant experience , preferably in the US Pharma industry.
- Strong hands-on experience in sales returns, expired returns, return settlements, reconciliations, or related commercial operations .
- Good understanding of US Pharma distribution/customer processes will be preferred.
- Strong proficiency in Advanced Excel and SAP reporting .
- Excellent analytical, reconciliation, communication, and stakeholder-management skills.
- Ability to work with large datasets and convert data into meaningful business insights.
- Experience in handling customer/distributor disputes and driving timely resolution.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceSAPAutomationdistributorAdvanced ExcelManagement reportingbusiness insightsSettlementsDispute ResolutionSupply ChainoperationsSalescompliancePharmafinance
About Hetero
Hetero
Pharma
3.2k+
employees
1993
33 years old
Hyderabad/Secunderabad, Telangana
India
About
One of the world’s leading producers of key Active Pharmaceutical Ingredients and generic formulations with a presence in 140+ countries and backed by 30 years of experience in the pharma sectors.
Industries
PharmaHealthcare / PharmaClinical ResearchHealthcare
Employee ratings
4,524 reviews
3.9/ 5
Culture
3.6
Career growth
3.3
Work-life
3.8
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