Manager (ESD-Services)

Position Title /Designation: Manager (ESD)

Location: New Delhi

Education & Professional Certification requirement: Diploma/B.E./B.Tech in Mechanical Engineering

Technology Skills

Requirement: Experience in vertical pump service in Industrial customer base. Knowledge in SAP, MS Office & other regular IT functions.

Managerial Skills Requirement: Good Communication & customer handling skill. Willingness to travel extensively to customer/project sites.

Experience Preferred: 6-8 Years

Summary /Purpose of the role:

Responsible for technical service support such as installation, commissioning, troubleshooting, AMC & Overhauling contract of vertical pumps and associated equipments.

Key Responsibilities:

• Installation, commission and overhauling VT Pumps. To attend warranty/out of warranty complaints.
• Identify root causes of pump failures and recommend appropriate corrective and preventive actions.
• Prepare detailed service reports, inspection reports, measurement records, and failure-analysis reports.
• Generate Service revenue through OH contract, AMC, Reconditioning, Reverse Engineering etc.
• Monitoring, review & development of Service Dealer network.
• Lead generation for Spares Business, Retrofitment & Replacement.
• MTTR monitoring and ensure resolution of complaints as per scheduled AOP targets.
• Training & Seminar on O&M of pumps at client premises as and when required.
• Maintain professional relation with customers and ensure a high level of customer satisfaction.