Manager - Endpoint & IAM Services

Job Summary


Key Responsibilities

• Strategic Leadership Governance
  • Define and execute the enterprise strategy for Endpoint Technology, Identity, and Security services
  • Drive adoption of Zero Trust architecture, Conditional Access, and identity-driven security controls
  • Establish governance models for endpoint, identity, and access lifecycle management
  • Align technology capabilities with evolving cybersecurity and business priorities
• Endpoint Technology Service Engineering
  • Lead endpoint engineering, deployment, and management across platforms including:
    • Microsoft SCCM / Endpoint Configuration Manager
    • Microsoft Intune / Endpoint Manager
    • Jamf (Apple ecosystem)
  • Oversee device configuration standards, patching, and compliance enforcement
  • Manage lifecycle of corporate endpoints: provisioning, maintenance, and decommissioning
  • Enable modern workplace capabilities including cloud-managed and hybrid endpoints
• Identity Access Management (IAM)
  • Run enterprise identity governance and administration (IGA) operations
  • Oversee access provisioning, role-based access controls, and identity lifecycle management
  • Manage authentication services including SSO, MFA, federation technologies and Entra ID
  • Ensure alignment with compliance, audit, and regulatory requirements
  • Oversee operational delivery of endpoint and identity services through EPAM-managed services
  • Define/maintain SLAs, KPIs, and service delivery metrics for IAM EPAM support functions
  • Govern day-to-day operations, incident management, and service requests
  • Ensure adherence to security, compliance, and operational standards across vendor-managed environments
  • Drive continuous service improvement, automation, and optimization
• Device Access Governance
  • Establish policies for device trust, compliance posture, and conditional access enforcement
  • Govern device identity integration with enterprise identity systems
  • Ensure seamless user access across devices while maintaining strong security controls
• Modern Workplace Cloud Governance
  • Lead initiatives supporting cloud-based endpoint management and hybrid workforce models
  • Enable secure access to enterprise resources from any device, location, or network
  • Support digital transformation and mobility strategies
• Cross-Functional Collaboration
  • Partner with Infrastructure, Security and Application teams to ensure integrated service delivery
  • Act as a key liaison between endpoint, IAM, and cybersecurity functions
  • Lead and mentor cross-functional technical teams
• Operational Excellence Delivery
  • Ensure high availability and performance of endpoint and identity services
  • Drive continuous improvement across operational processes and tools
  • Manage vendors, technologies, and project delivery related to endpoint and identity ecosystems

Qualifications Experience Required

• 10+ years of experience in IT, cybersecurity, endpoint management, IAM, with at least 5+ years in leadership roles
• Strong experience across:
  • Endpoint technologies (SCCM, Intune, Jamf)
  • IAM solutions (Azure AD / Entra ID, identity governance tools)
  • Security frameworks (Zero Trust, Conditional Access, MFA)
• Excellent PowerShell scripting knowledge (must)
• Solid understanding of endpoint security, device compliance, and identity-driven access models
• Experience managing enterprise-scale environments and complex cross-functional initiatives

Preferred Certifications

• CISSP, CISM, or equivalent security certifications
• Microsoft certifications (e.g., SC-300, MD-102)
• AWS Certified Security - specialty

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