Manager - Employee Relations (ER)

Job Summary

Employee Grievances & ER Case Management

Responsibilities

• Manage employee grievances and ER cases, including fact-finding, case tracking, stakeholder coordination, and closure.
• Maintain confidential case records covering case status, ownership, ageing, actions, escalation, and closure.
• Identify recurring grievance themes and provide insights to HR leadership for preventive interventions.
• Critical Incidents & Disciplinary Matters: Manage critical employee incidents involving conduct, behavioural, workplace, and other sensitive matters; Coordinate investigations, statements, evidence, and disciplinary actions arising from misconduct, policy violations, and Code of Conduct breaches; Ensure cases are handled consistently in line with approved policies and established processes, in consultation with HR leadership and Legal where required.
• Suspension, Termination & Involuntary Separation: Manage end-to-end HR Operations processes for suspension, termination, and involuntary separation cases; Coordinate required approvals, employee communications, separation documentation, and stakeholder actions with HRBP, Business, Legal, Payroll, IT, and other teams; Track cases through final resolution and ensure appropriate records are maintained.
• ER Letters, Records & Documentation: Own ER documentation and the central repository for sensitive employee case records; Draft, coordinate, and maintain ER/statutory letters including show-cause notices, warning/disciplinary letters, suspension letters, termination letters, and involuntary separation documentation; Ensure approved templates, version control, confidentiality, data accuracy, and audit readiness of ER records.
• Policy, Compliance & Stakeholder Management: Partner with HR leadership and Legal to ensure ER processes align with applicable employment laws, statutory requirements, and internal policies; Support review of the Code of Conduct and disciplinary/ER processes and recommend improvements based on case trends; Collaborate with HR Operations, HRBPs, Business, Legal, Payroll/Finance, IT/Admin/Security, and other stakeholders to ensure timely resolution of cases.
• Reporting & Process Improvement: Prepare ER MIS covering grievances, critical incidents, disciplinary cases, suspension, termination/involuntary separation, ageing, and pending actions; Highlight high-risk, overdue, or recurring cases and provide actionable insights to HR leadership; Strengthen ER case management through standard workflows, checklists, templates, documentation protocols, and HRMS/HR Tech enablement.

Required Skills & Competencies

• Strong hands-on experience in Employee Relations and HR Operations.
• Experience in grievance handling, disciplinary processes, misconduct cases, and sensitive employee matters.
• Hands-on experience in suspension, termination, and involuntary separation processes.
• Strong experience in drafting and managing HR/ER letters and case documentation.
• Working knowledge of applicable employment/labour laws and internal HR policy frameworks.
• Strong stakeholder management, communication, judgement, confidentiality, and conflict-handling skills.
• High attention to detail with strong documentation and case follow-through discipline.
• Good analytical and reporting skills with working knowledge of Excel/MIS; HRMS/HR Tech experience is an advantage.
• Open to Travel to manage ER Cases, if needed, for investigation purposes.

Qualifications

Preferred Qualifications

• Graduate/Postgraduate in Human Resources, Business Administration, Labour Relations, or a related field.
• 710 years of relevant HR experience with significant hands-on Employee Relations exposure.
• Candidates from retail, technology, consumer, or other high-volume/multi-location workforce environments will be preferred.

Job Type

Full time

Location

Karnataka, India

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