Manager - Education Loan

Build scalable capabilities, analytics, governance and technology-enabled process improvements for the Education Loan business.

• Own portfolio MIS, dashboards and management insights.
• Coordinate annual planning, capability roadmaps and transformation initiatives.
• Maintain university, course, country and operating master governance.
• Gather requirements, prepare BRDs/user stories and support testing.
• Monitor production issues, adoption and process bottlenecks.
• Drive automation, API enablement and workflow improvements.
• Run governance forums and maintain project risks, decisions and audit evidence.
• Own assigned portfolio or work queue.
• Coach resources where assigned and manage day-to-day closure.
• Provide structured MIS and improvement inputs.

• Make day-to-day decisions within approved policy, process, budget and delegated authority.
• Escalate policy deviations, material customer impact, fraud indicators, compliance concerns and unresolved cross-functional dependencies.
• Numeric sanction, commercial, hiring and budget authorities are to be defined in the approved delegation matrix.
• Key interactions Internal Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Legal, Compliance, Finance, Technology, HR and COE, as relevant.
• External Students, co-applicants, universities, education consultants, DSAs, verification agencies, valuers, legal partners, technology/service partners and other approved vendors, as relevant.

• Balancing growth, customer experience, turnaround time and portfolio quality.
• Managing incomplete or inconsistent customer, academic, financial and collateral information.
• Coordinating multiple stakeholders and technology/process dependencies across the loan lifecycle.
• Maintaining control discipline during policy, market and process changes.

Graduate or postgraduate. Relevant functional experience; education-finance exposure preferred.

• Program management
• Analytics and MIS
• Process re-engineering
• BRD and UAT
• Technology coordination
• Governance
• Excel / presentation / business MIS capability appropriate to the role
• High standards of integrity, customer confidentiality and control discipline