Manager Ecommerce transformation

Experience: 10 - 15yrs
Locations: Bangalore, Hyderabad, Noida, Pune, Kolkata, Chennai
Role: Manager

Your Key Responsibilities

• Business Development & Market Leadership
  • Support ecommerce transformation pipeline development across advisory, implementation, and managed transformation opportunities.
  • Contribute to proposals, RFP responses, business cases, demos, and executive presentations focused on digital commerce growth and operational improvement.
  • Support GTM strategies for ecommerce transformation offerings across B2B, B2C, and marketplace-led business models.
  • Design and refine commerce transformation offerings aligned with client priorities, including digital channel growth, product data improvement, checkout optimization, and omnichannel enablement.
  • Contribute to thought leadership, client workshops, and points of view on ecommerce trends, digital buying behaviour, platform modernization, and commerce operating model evolution.

• Client Engagement & Delivery
  • Lead ecommerce transformation workstreams from current-state assessment through strategy, roadmap design, implementation planning, and execution support.
  • Assess commerce journeys, digital storefronts, product information flows, merchandising processes, search and navigation, order management touchpoints, and performance metrics to identify improvement opportunities.
  • Design ecommerce operating models, governance structures, product data processes, merchandising workflows, channel strategies, and performance management frameworks.
  • Support initiatives across product discovery, catalog readiness, personalization, pricing and promotions, cart and checkout, order visibility, returns experience, and customer support integration.
  • Partner with product, technology, data, marketing, sales, and operations teams to translate commerce priorities into structured requirements, process flows, user stories, and delivery roadmaps.
  • Develop business cases and benefits models to quantify conversion improvement, revenue uplift, digital adoption, cost-to-serve reduction, and operational productivity gains.
  • Ensure delivery excellence across assigned workstreams, including scope, timeline, budget, risks, dependencies, and stakeholder alignment.
  • Support change management, adoption, and governance activities to embed sustainable commerce capabilities across business teams.

• Technology & Innovation
  • Enable teams to leverage ecommerce platforms, product information management systems, order management systems, CRM, analytics, personalization tools, automation, and AI-enabled insights.
  • Stay ahead of technology trends shaping ecommerce transformation, including composable commerce, headless architecture, AI-enabled product discovery, personalization, digital shelf analytics, and omnichannel orchestration.
  • Identify opportunities to develop reusable accelerators for commerce journey assessment, product data maturity, conversion diagnostics, and benefits tracking.

• Leadership & People Development
  • Manage project teams or workstreams and ensure high-quality delivery across ecommerce transformation engagements.
  • Mentor consultants and analysts on ecommerce strategy, requirements structuring, delivery governance, and cross-functional stakeholder management.

Skills and attributes for success

Ideally, you’ll also

• Demonstrate knowledge of digital commerce capabilities, including B2B and B2C commerce, marketplace models, dealer and distributor portals, and subscription commerce.
• Have exposure to leading commerce platforms and ecosystems, including Salesforce Commerce Cloud, Adobe Commerce, Shopify, SAP Commerce Cloud, commerce tools, BigCommerce, Akeneo, Salsify, and similar technologies.

What we look for

• 8+ years of experience in ecommerce transformation, digital commerce, omnichannel strategy, customer experience, product data transformation, or commerce operations.
• Consulting experience is desired.
• Proven experience supporting or leading ecommerce transformation programs, digital channel improvement initiatives, or commerce operating model redesign.
• Strong understanding of ecommerce journeys, digital merchandising, product information management, order experience, conversion optimization, and commerce performance metrics.
• Hands-on experience with ecommerce platforms, analytics tools, PIM, OMS, CRM, or related digital commerce technologies.
• Strong business development support, stakeholder management, communication, and project delivery skills.